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Sorry, not possible, the only thing you can do is change your agents desktop settings to log them out quicker if they are inactive. Barry

Their latest version has flow charting: http://www.utilcall.com/sample_FlowChart.htm mclellan

Does anyone know if there are any prerequisites for this? We are lagging in our microsoft updates! Thanks Barry

Excellent, thanks! Now... just have to figure out how to back up my old firmware, and I'm all set!

I'll check that and post them back here! Do you think I can use this latest firmware CD and then install the HP Insight Manager 7.91 pack? I am using NetIQ for monitoring these servers, and they only support this release. Thanks! Barry

I am running the firmware update CD: Firmware Maintenance 7.91 and then the Proliant Support Pack for Windows Server 2003 7.91A We attempted to run the firmware update on one server, then the PSP after, and upon reboot, we received a message saying: Disk Drive Firmware Update recommended...

Right on the driver install then firmware, or firmware install then driver? Thanks Burtsbees!! Barry

Hello, I have been tasked with the job of updating a few hundred servers with the latest firmware and drivers from HP. None of these servers (a mix of windows 2000 / 2003) have been updated before. Since I am a rookie on this, I sent a note to HP Support asking for some advice and they said I...

Hello, Not sure if you notified of their upgrade, but they just released a new version which supports ACM4 / ACM5 with support for SSH. mclellan

Here is a link with some options: http://tek-tips.com/viewthread.cfm?qid=1355106 mclellan

Thanks Grabrail! That's what I needed, uninstall terminal services! Although... seems kind of weird, uninstall terminal services, to use terminal services :) Have a great day Barry

Hello, I have a vbscript creates an Internet Explorer object: InternetExplorer.Application and once the page loads I then have it click a link via command: getElementById("ButtonToClick").click() The problem is, once I click the link, it opens a new webpage! Does anyone know how I can access...

Ok, find the problem (no solution though!) I have 4 frames and when I was just saving the source code to see what was inside, but it didn't actually tell me the frame name. Now just have to figure out who to find out what my frame names are, and then how to access the code inside them!

Hello, I attempting to setup Windows Terminal Server to be used with 1 connection only. I was under the assumption that you get 1 free console and 1 free regular connection with a server license. When I connect now I get the error 'Cannot Find Windows 2003 Licensing server .....' This is kind...

Thanks dm4ever! I am checking Browser ReadyState and Browswer Busy, then after that checking Document.Readystate I put in a sleep 1000 just to make sure the page was loaded.

Hello, I have a vbscript that launches a webbrowser, enters the name and password and clicks the submit button via: GetElementsbyTagname("BUTTON").item(0).click Once my new page loads, I try to find any tags that have the '<td>' field in there by using...

You can try out the Call Flow Extract from www.utilcall.com, they have an option in the Call Flow Extract report that will give you a reference to where all of your vector routing tables are being used: http://www.utilcall.com/Sample%20Extract.htm scroll down a bit and click on Vector Routing...

Thanks for your help! I'll HmmG3's solution first, then see if I can hunt down this IP Communicator softphone. Barry

Hello, I am hoping this will be an easy question! I have a laptop with a software VPN connection allowing me to connect to the corporate network. Once I establish this connection, I would like to 'somehow' plug my Cisco IP Phone into my laptop and connect into our call manager. Does anyone...

Go to www.utilcall.com and download the Call Flow Extract. They have a 10 day trial so you could download just about everything you need and give it to your boss. There is a utility called DocIt in this bundle that will download almost your entire PBX into an html file and a text file. Good luck.