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Agreed PerryPJ, the customer would not agree to pay for the upgrade. Nonetheless, we managed to get it working. Only took us a combined 14 man hours of the on-site tech and me remotely (not to mention the LEC tech, engineer and 3 other people on the bridge (although I have no idea why they were...

Migrating from a t-1 to PRi. DID's are ringing in but according to the telco engineer, we are only sending 7 digits. I have absorb length set to 1. DIaling 11 digits. Any clue, any help? GatorDave

Thank you all for your input. I did get it working the way they wanted it to. I even took a line out of the main group and made a group to go to voicemail so they can check their voicemail remotely. Thanks again so much for all the help. GatorDave

Thanks for the input. I am not selling IP Office. I am trying to help out a national customer who had a local branch get duped by a company who put it in and did not program it. I am a Definity guy, among other things, but I am not an IP Office guy. GatorDave

Okay, so Lines 1-6 are all set as group "0" 1 Group is set as name: Main and Extension: 200 (should this be "0" instead? Under ICR there are two groups both named "0". The only difference is the first one says "any voice" and the second says "any data". Also I noticed on the first one under...

I followed all those directions (I think) and it seems to be going to a generic voicemail stating that "no one is available to take your call...blah blah blah". I do leave a message and then go to extension 201 to check it but says there is no message. And I rcord a greeting but it still gets...

Evening everyone, Appears to be a simple problem that I cannot fix. 6 Phones, 6 analog lines, all assigned to main group 200. No one has personal voicemail boxes. THey only want 1 general delivery mailbox that notifies everyone when there is a message. What is the easiest way to accomplish...

I believe it is a R7. The card actually powers up and "goes green." Does it seem likely that it is the power supply in that case? Dave

So, I had a new adventure this morning. New customer calls us to install a Partner system. No problem. System is on the wall already and powered up. It is a 5-Slot Partner II (old one with the big clips on the bottom), a Partner ACS Processor in the middle slot, Partner 308EC in slot 1 and a...

Hi everyone, I have a customer with a BCM 400 in building #1 and a Norstar in building #2. They wish to do away with the Norstar and put all the phones in building #2 on the BCM. They are installing a 12-strand single mode fiber between the two. Any suggestions or ideas on the best way to...

Hi all, I have an S8400 with a PRI for inbound/outbound calling. We have DID's and a main number. During the day the main # goes to the receptionist and the DID's go to their assigned stations. However, at night when the receptionist hits the "night service" button, the DID's start ringing to...

Hey everyone, I have a G3csiV6. Main line comes in on station 3800 (phantom) which covers to Cov Path 15: Coverage Path Number: 15 Hunt after Coverage? n Next Path Number: Linkage COVERAGE...

Hi all, I have a remote sirte with a G650 and an S8400. They reported yesterday that they had no phones. Customer had a non-definity tech go to site and determine that the power supply to the S8400 was bad because he did not see the DC light lit. They overnighted a new 655A. The tech has now...

Hi again, Okay, the brain started working again and I changed the Route patterns. All is good. GatorDave

Oh, also I am having an issue with the Remote Call Forwarding the site uses but I think I just figured that out. Thanks, GatorDave

Hi all, I am having an issue with a new PRI we just installed today. This is on an AVAYA Definity Prologix G3csiV11. Everything is working now except for one thing which I seem to be drawing a blank on. How do I get the access code "9" to grab the PRI instead of the CO trunks? CO trunks are TG1...

Hi all, I am having an issue with a station not being able to dial to Alaska. I do a call-trap and this is what I get. I am not sure if this is related but I realized that the area code of the site is 919 and to dial out the customer is dialing 91907xxxxxxx time data 14:11:35...

Hi all, I have an Avaya Definity prologix that a customer asked me to dial into. So, unfortuantely, practically no info. Here's the issue: The main phone/receptionist is ext 820. Cov 1 is Time of day coverage path 1. It appears to be set-up to send calls to cov path 13 during the day and then...

The "ctrl-E" worked, woohoo!!! Thanks to both of you for your help. GatorDave

The only login I have is the sa login. I tried some others but they are not working. I just tried using every emulation on that drop dpwn menu but none of them work for some reason. GatorDave