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achuchman: You have no idea what you're talking about. You're referring to the difference between a switch and a hub, and this is at layer 2 (Ethernet), not layer 3 (IP). Read up on what ARP (Address Resolution Protocol) is, and how it works. Essentially, this cannot be a problem if the...

Telemarv, the USA-MICS-XC Upgrade Tool *IS* required to move from non-XC to XC software without causing a coldstart.

I'm looking into adding NTAB2463 (Flash ACD upgrade keycode) to a 2-port Flash. I've heard that the ACD will refuse to work in the 2-port model unless it has the 4-port upgrade card installed. Is this true?

Hey, you know what? I've used line pools for outbound calling in the past for MICS systems I've installed, but applying it with a CallPilot for the smaller setups also makes a lot of sense. Thanks! :)

This is not what I wanted to hear, but I suspected it to be the case. Thanks.

So what you're saying is that for the situation I've outlined, the behavior I'm looking for is simply not possible?!

So then how do you make it so that if an extension has one or more lines set to Appear+Ring, calls transferred to an extension will forward to the CallPilot if they go unanswered? CFNA apparently will cause *ALL* ringing calls, even calls on outside trunks, to forward. These seem to be mutually...

Howdy. This is a stupid question, but I need a good smack with a cluestick: When installing a CallPilot, do you need to manually set up forwarding to the VM DN (like CFNA or CFB), or will the CallPilot magically grab calls from an extension that goes unanswered that has a mailbox set up for...

Access/2 is the name of the software in the NAM that sits on top of OS/2 and communicates with the KSU. It sounds to me like the hard drive in the NAM is dying. Take this with a grain of salt, though, because I have very little experience with the NAM. Do you hear grinding or clicking (or other...

I think you've misunderstood -- the CallPilot's AA is completely disabled. No greetings are recorded, and the Answer setting for all lines is set to None. Why would CFB cause an incoming call on a trunk line that is configured to Appear & Ring at a set to instantly forward to the CFB extension...

CICS 6.1 SIP (CICS AA and System Answer turned off) with CallPilot 100 Release 2.0. Configuration: four lines, all configured as Answer Mode: Manual, ring at most sets. Prime Set set to none. CallPilot is set to not answer any lines, as the AA hasn't been configured yet (no AA greetings have...

A customer is using their CICS's internal Auto Attendant to answer all calls (the main line doesn't ring at any set, although it appears at all of them). I dial into the system. The internal AA answers and I dial the DISA DN, which gives me stuttered dialtone. I then enter the single existing...

Line 6 is right next to line 5. It goes: 1 2 - - 3 4 - - 5 6 - - 7 8 - - (This is for CO lines; there's the I-ATA, emerg telephone, etc after that)

Does anyone want this? It has a good power supply in it, but no software or other cards. If you do, email me at tektips (at) alexburke (dot) ca and we'll figure something out. It's of absolutely no use to me other than to maybe keep the power supply...

I have a piece of hardware here that looks a LOT like a MICS KSU, but it has three wide card slots instead of two narrow and two wide card slots. Furthermore, slot 1 has a long connector and slots 2 and 3 have the short trunk-card-style connector. It also uses the MICS power supply. It's...

On Compact ICS 6.0, Feature **OPTION seems to be password-protected. What is its purpose, and what is the password? (No, it's not 266344 or 23646.)