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Could you tell me where you found this? Thanks! Tara

I found a way to do it :) 1) Press [people button] 2) Dial 1st number 3) 1st person answers 4) Press [people button] *807, 1st person is put on hold and another line is opened up 5) Dial 2nd number 6) 2nd person answers 7) Press [people button] *3, to join the all three parties

We have a Nortel Norstar system and have plugged in a Polycom Soundstation2 without display (using an ATA to convert digital line to analog). I am now trying to use the conference call facility but do not seem to be able to use the 'people' button to put the first call on hold and dial another...

Thanks for your replies. Looking at the call status, the extension being routed to is the incorrect one. As far as the monitor is concerned, I'm afraid I do not know how to use it. (I was asked to look after the phone system in terms of user administration, so this is a bit above me :( ) I...

I have a problem in that a direct line number seems to be forwarding onto an extension which it shouldn't. This is recent behaviour which as far as I know has not been caused by manual intervention. The number should be forwarded onto a huntgroup however it seems to be going to a normal...

Basically, we have an AutoAttend module to test whether we are in or out of hours, which is fine, it understands this. When it's out of hours, it should forward to a huntgroup voicemail. We had an engineer set up a module to go allow us to record a night wav for the voicemail which works...

Thanks for your suggestions - I ensured the user had admin rights, and temporarily disabled the AV software but nothing doing - it still didn't automatically pick up the server IP. Anyway, I manually added the server and account details and that seemed to work, including unit name, extension...

One of our users now has a laptop as their main machine and cannot use Phone Manager to manage her calls. other machines seem to be OK. I had trouble installing Phone Manager onto the machine at first, it didn't pick up the IP of the server - was just blank, but after I disabled the wireless...

Yes - that solved the problem - easy when you know how! Thanks a lot.

When our phone system was originally set up, users could access their voicemail messages through the Phone Manager Lite (or Pro) by simply double-clicking on their extension in the Messages window, now it requires an extension and password to be suppied. We had a few problems and a...