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mminstaller, We are seeing Real Speak errors coinciding with multiple caller application changes and deployment. The pattern is as follows: > > > > 4 realspeak event 2's, then a 1740 from gv_vserver > > ------------- > > RealSpeak Severe Error: > > Socket read failed > >...

Any chance you can post this doc somewhere? -Bunkman

Here goes, I've got EC-500 set up on a switch with CM 1.2. Everything is working ok except for 1 person who has two IP phones. If he has received an EC-500 call on his cell, and wants to go back to his desk to finish the conversation, he cannot pickup the call appearance even though it is...

john, I have a question about MWI lamps. Which side was voice mail on to light MWI lamps? -Bunkman

Goober, Can you send me that presentation you spoke of? I would really like to see it. TIA -Bunkman

These tones are used for Analog Networking message servers. I cannot get the 8700 to produce these tones over the H.323 trunk. Has anyone ever dealt with this before? -Bunkman

I've got a better way. Set up a Caller App to be your special "messaging" application. This will allow you to send callers directly to someone's mailbox by dialing the "messaging" number, then when it answers, you dial the mailbox number then release. Are you familiar with Caller Apps...

Sounds like it could be a DTMF timing issue or not enough DTMF receivers in the switch so if so, it may come back when traffic is high. I guess we'll see next week. Have a happy New Year! -Bunkman

Ed, Everything seems to be in order...can you tell me if it happens to just one person or is it everybody? And does it happen everytime? -Bunkman

You may have done this already, but can you get a print out of the Mode Code info on the Octel and compare it to the switch programming? -Bunkman

Do you know if they are using "alias" mailboxes on the Octel? When you use them, you can have two different numbers for the same mailbox. Example: 2444 is alias and 444 is the mailbox. But 2444 is the actual extension. If the alias is removed, there goes the integration and you won't get the...

Voice Mail integration problem with NMS. When a call is forwarded from a remote site to a hub that has VM, the reason code is lost. The call display looks like this: Display is: 7325551212 H528132 A good example is shown below: Display is: JOHN SMITH...

Yeah, that's all done. The ND feature is so that you don't have to put the extension number in the name field. But what happens is the Octel 300 tries to use the ninth call appearance to answer the call and it's almost as if it's not programmed...it doesn't happen all the time but enough to be...

Got an Octel 200 that's currently using 7405D type integration and the customer upgraded their switch to CM 2.0 and the 7405D type sets do not work quite right. I don't think this is a supported type set with CM and wanted to see if anyone here had something to add or could provide some...

Yes. That is where all of the mailbox properties are stored. -Bunkman

Yes, I have AAS activated but when using it with RONA, it will log out if the port is rung and doesn't answer, which is the way it's supposed to work. However, I've learned that if you busyout and release the ports, they will be logged back in. Either that or remove them from the hunt group...

I have a situation where we have two VM systems and would like them to be redundant in call answering. We have assigned the analog ports for VM in an ACD hunt group and have RONA activated so it will go to next group if the first server is down. The problem is that when the first server...

Is it possible to redirect a call to go to "Forward All" mode based on the ANI digits? I have an application where the customer doesn't want to have two separate numbers for voice and fax. Unfortunately, the user doesn't know it's a fax so by the time he picks up the call, he's...

Could you post this doc again? Thanks. -Bunkman

Does someone have any more information on the 1.3 release with regard to this button? I have a customer with UM that would like to use this button, but it currently only works with Audix. -Bunkman