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I should have explained that we have a vintage version of VM pro 4.1 and the voice question does the trick perfectly with out any issues. We have an old 412 IP Office so can nly go to V7 anyway but my major issue is that our reception staff use soft console and would require training to go to...

Hi All, I have a module that plays a message (you call is being recorded) via a generic then to a transfer to the ipoffice group (4054) I now have been asked to add a message that can be turned on and off to say that they are in a meeting please leave a message. The message is to go to 4054...

Hi All, The NBX does not support SIP trunks so that is that option out the window. Thanks for you help looks like the diverting service. Fresh SEO - A Fresh look at search engine optimisation. - http://www.fresh-seo.co.uk

SIP's was my first thought I asked the provider about sip's not sure if the NBX will support sip's or not? Fresh SEO - A Fresh look at search engine optimisation. - http://www.fresh-seo.co.uk

Hi IPGuru, I know we shouldn't have published the but 1 of the perquisites for going with the provider that we did was that we needed to keep the numbers... (It’s no point going in to the agreement this was not expressed in writing) In high sight I know what we should done but my time machine...

Hi All, We have moved buildings a month ago and in the process moved our ISDN 30 from Colt to BT. Both the offices are both in the Edgbaston exchange we have a 50 number DDI range. BT accepted the port request and the ISDN install on the 3rd Nov 2011 and installed the ISDN on the 23rd Nov but...

Hi Sorry for the long delay in responce and thanks for the replys

Afternoon all We are having a border gateway installed and in preperation we need to set up the firewall rules. we want to restrict this to just the required ports but as we are not a Mitel partner I can not get a login to down load the techniacl documents from Mitel Edoc's Can anyone send me...

Hi All, I hope someone can help, We have a team that need to answer calls to a ddi in a certan mannor these calls are recoreded so we have an announcment in VM pro so the call routing is as follows DDI to Shortcode Shortcode = Voicmeil collect "VM Module Name" VM module to generic with...

intrigrant, Thanks Should Faststart be turned on or off? It is turned off on all the VoIP lines. Thanks Nick

RTGDFM, I have checked and there is a mix of software levels some are 3.3 some are 3.2? I have attached a screen shot showing v3.2....http://i397.photobucket.com/albums/pp59/nicolasgreening/work/Version.jpg

Hi RTGDFM, The software levels are, IPNC 3.2 (24) INDEX 10.1 The sites are not connected through acentral site but meshed together by the MPLS. kwing112000, We have got faststart disbled already or would you sugest turning it on?

Afternoon all, Multiple Sites all with INDEX's and IPNC's linking the sites together via VoIP on a BT MPLS line. Where a user calls from say site A to site B he doesn't get any progress tones (ringing) but the user at site B phone rings and can be answered and the call is fine? This is the...

Hi I have just had an email, "I can confirm that Avaya have now released the patch as discussed" Nick

Hi All, I have just heard that V 4 sp1 is now not out till the 29th June can anyone confirm this? Thanks Nick

Steve, Unfortunatly we have not got scriptlogic and I cant see this being justification in itself. Although this is microsoft and I cant find an answer. I cant beleive that there is not a policy or something simple to stop a user logging in to the domain on 2 pc's simontaniously, this must be...

Is it possible to disable users from logging in to mutiple pc's in the domain? We would like to be able to do this with Group policy so it cab be applied at the OU's. Many Thanks Nick

Hi, Was this ever resolved? I am a Support analyst and we have had this problem Dell GX1 and GX110's all standard Dell equipment with standard builds and this Mad Mouse problem picks on some one we can change the mouse, keyboard, reinstall profiles and the OS but the problem is still there till...

Hi, well I think are problem was that some one and possibly even me has put the 2 rollers the wrong way around. Correct me if I am wrong but I would seem that the feed and seperater rollers are different one is slightly smaller than the other. either that or the problem just went away on its...

Hi, The error has returned and it is the 13.1 Paper jam I am goint to replace the rollers again for my own peace of mind. Any other suggestions will be greatfully recived. Nick