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http://www.ericsson.com/education/certification/exams.php Actually take a look at this page on the website. The links to the different exams no longer work though so it doesn't give you anymore information. JD

Ericsson did offer certification last year. However when I approached them about doing it they told me it was being withdrawn as it hadn't proved popular enough?????? It was on the Ericsson Website but having looked around again today I cant see any information on it any more It is a shame as I...

Ok I dont know anything about Symposium scripting (yet) as we have just Purchased a Meridian with SCCS so I cant help you on that. However if you use Non Geographic Numbers ( NGNS) then you can have the calls evenly distributed on a ratio bases to different delivery numbers from the carrier...

I think ELU31 is used for DECT phones although I am not 100% on that. Can anyone confirm that? JD

If I want to remove or initiate a FME I set up an MDN of the extension on my extension. Then by selecting the MDN you can initiate FME or remove it easily. I know that is not via MML but it does the job. Hope that is usefull JD

Ok Guys incase anyone was wondering we have now placed an order for a Meridian 61C with Symposium and many other features. I think overall it was the best solution for us. I think if we had a larger call centre then we would maybe have leaned towards the definity. Anyway, now the fun really...

Ok guys one last quick question! Siemens have come in with a very very competative price on a HiPAth solution? Nobody has mentioned Siemens HiPath? Any thoughts? Also I agree that the definity is an excellant product, but Nortel seem to be offering more for the same or even less cash? Is the...

It certainly is a difficult choice! I am going to see Nortel, today and then Siemens and Avaya tomorrow and Friday. I then have to make the decision for Monday.....( no rush as you can see ) Anyway guys thanks for your help. I have a feeling that it will be a choice between MD110 ( which we...

Thanks for the help! I know the question is not an easy one to answer, however it is interesting to hear different oppinions. I am hearing alot of good things about the DEFINITY and will interested to check this out. However I have to say because of the experiance we have with the MD110, it...

Why do you want to be able to monitor a GH? Just asking because maybe there is a way around what you are trying to achieve. I dont think you will be able to Monitor a GH. JD

I am looking for some advice. We are looking into moving into a new building and as part of the project we need to buy a new PBX. What is the best PBX going around at the moment? are there any we should avoid? We want a system that is going to be future proof and be easily exandable. We need a...

Yes, if you change the PRI for each agent in the group then it should work ok. JD

Not sure about the headset beep with Message...... but one way to reduce noise easily is to change the CALALT of the extension. This can easily be done from each extension. 0 Not ringing. 1 Ringing. 2 Ringing after...

Cheers guys some interesting things there. I would guess most people are happy with BC11 and would recommend an upgrade? Thanks again, JD

Cheers mduser, We were using the wrong code to divert the hunt groups. Tested it using the codes above and it works fine. Thanks for your help, JD

You should be able to do this by making an extension a 'MASTER' extension, however it has never worked for me! use the the command below to make it a master SPEXI:DIR=xxxx,OPT=M As I said this has never worked for me though so maybe there is more to it. The way we normally do this is by...

We currently have a MD110 at BC9 with DNA 3.0, CCA 1.0 We have now decided to have a look at upgrading to BC11. Does anyone have any comments on BC11? How do they find it? is it worth the cost of upgrading? Did anyone have any problems when upgrading? One of the things I am interested in is ACD...

We use the callxpress Voicemail ( and I think it is the same as onebox ) and it isn't possible to have different length subscriber numbers. It has to be either 4 or 5 digits not both.

The only one I know of is Isle of Man. I think Hutchison '3' service is due to go live in the UK at the end of 2002 early 2003 but dont know any specific date. Here is a link to MANX telecom who provide the service on the Isle of Man. It was BT Cellnet's ( o2 ) Test bed for 3G services I think...

That has never happend to me before. If you do *22# on a digital phone you should see ENTER ECF NUMBER on the digital display. If you dont I guess that it is country specific. Sorry that aint much help! jD