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I found the answer to the reporting problem. It was the RevertDN setting in the Meridian Mail Voice Menu Definition. It has to be the same as the incoming queue. Thanks for your help.

OK. Replacing the handset fixed the login problem, but accepted calls still do not show up on Report 2. I've outted and rebuilt both the queue and the phone twice. Any suggestions for the reporting problem?

I have a Meridian Option 11C configured with four ACD queues. One contains all the manned telephones. The other three have one telephone each which act as rollovers to the main queue. For two of these, I have a M3905 and as long as the telephone is set to NOT READY the calls come in, are...

Yes, I am using NCFW to forward calls to voice mail when the queue is closed. And yes, it is Meridian Mail. I've already recorded silence into the personal verification. That got rid of the "Mailbox nnnn" announcement. But, the messages I've recorded into the mailbox external and...

OK, let me see if I can clarify. I have an Option 11C on which I have set up three ACD queues. Each has business hour and after hours messages recorded. We are not using Symposium. The problem is the playing of the mailbox prompt after hours. These mailboxes are set up for each queue. Rather...

I have three ACD queues set up (not using Symposium) with messages recorded for both business and after hours. AH plays correct message, then the system announcement "Transferring to an attendant", followed by the system announcement "Please leave a message after the tone&quot...