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cwjr, see my other posts on this subject. Search for "cdr windows host" MultiVantage, Intuity Audix LX

One thing that I learned the hard way and after a lot of guessing is that on the switch if your spid is 5551212 and you Endpnt ID is 01, then on your equipment you need to set the spid to 555121201. MultiVantage, Intuity Audix LX

Can you setup a TN2198 2-wire BRI card as a trunk group as well? I cant figure it out. I tried "add trunk 50" and changed it to type BRI/PRI but when I try to add a port of the BRI card it says it is the wrong type. What am I missing? MultiVantage, Intuity Audix LX

I wasnt going to make this public right away. But since you are having trouble with it.... Before you do the following make sure you have the .NET Framework installed. This is free from Microsoft, to see if you have it installed, go to Add/Remove Programs and see if its in the list. If it isnt...

Willywu, You need to follow my thread "690-769208" You wont be able to telnet to that port, the switch is piping out to that port - not listening on that port, therefor you need to setup a port listener on the machine that you want to capture the data to. MultiVantage, Intuity Audix LX

Is SoftConsole something you have to pay for? How do I tell if I have it? Can the attendant use both the hard and soft console at the same time? Is the SoftConsole app a free download? MultiVantage, Intuity Audix LX

You should be good. Check thread690-684030 FYI, To go to a thread, go the Search box above, enter 690-684030 and change the drop-down to search by thread. If you can follow all the instructions you should be in good shape. Once you get that done, I can help you along some more...

Wouldnt a simple 'list trace station xxx' show how the calls are dialed? MultiVantage, Intuity Audix LX

The absolute best site for any technical terms is www.whatis.com MultiVantage, Intuity Audix LX

Piken, I feel your pain. I got so many different answers from so many different people I ended up just sending my TN767 back and ordering a TN464. Some say you have to use PRI Over PACCON, and if you enable that, you have to do it with all your PRI's and so on. So just to keep my work simple...

Can someone be a little more specific about how to use the TN767E to use with a PRI? I have a TN765 PI with 4 ports available in slot 01A. The TN767E is in slot 01C12. I built the trunk already and assigned 23 channels to it. I created the DS1 as well. So I guess the trick is the signalling...

There is no one higher than myself :) MultiVantage, Intuity Audix LX

Since you guys are on the subject of night service, I have a question about it. When will a call go to its night service destination in the station form? For example, I have a hunt group with a night service destination, when the console is on night for that hunt group it doesnt go to the...

People keep saying that you can login to port 23...this isnt true on my LX. My LX doesnt even respond on port 23 when I try to telnet to it. Does this feature come after an upgrade/patch? Btw, I installed my LX in June, there are patches for it, Avaya sent me a CD and they have to send...

What is the verify button for and what does it do? MultiVantage, Intuity Audix LX

There are more detailed threads on how to do this. But in a nutshell, create two vdns and two vectors. Once you do that, it is imperative for it to work that you dial out of your switch and into the first vector, and then dial out of the switch and back in to the second vector and conference the...

Good question! I actually had to use this function the other day b/c I have two meet-me vectors so that we can have more than 6 people in a conference call. Well, the host of the conference call did not join the first room before the other 6 people so he was locked out of the room. So that...

Heh, I bet if you put only 1 call-appearance on her phone it wouldnt happen anymore. The only other thing I could suggest is that you create a report on a timerin ASA, like a friggin constant timer that status-es her station like every 10 or 15 seconds and write it to a file then check it and...

Joel, my scenario could still hold true. Find out if it is happening when she makes an internal call or a external call. MultiVantage, Intuity Audix LX

OK, if it changes to Conference while she is on the phone what could be happening is this scenario: Assume Martha, James, and Henry. James calls Henry and says "OK, I will conference you in on our conversation when she starts talking sexy" James press conference button and calls Martha and...