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can you dd something to st0? example: cd /home tar cvf /usr/tmp/myhome.tar myhome dd if=/usr/tmp/myhomw.tar of=/dev/st0 Cheers

As it turns out is was very simple: when doing a restore-as or attatch-as, one also can indicate where the physical files will be created: that needs to be in an existing directory. When doing restores under a different-language operating-system, this can be very different-indeed. Solved, and...

Today I learned that it is actually a 'backup' and not just an mdf-file. So: I have a backup-file, called oadb. This belongs to a database which has files like: d:\programme\Microsoft SQL Server\SQL\data\oadb_Data.MDF And I want to resore it as database my_oadb such that it has files as...

Hi all, How can I make a record-selection, based on a part of a data-field? Suppose that I have 5 records in which this data-field contains the following strings: "top-level/sub-level/third-level" "another_level/level2/dummy1&quot...

I have received a "database.MDF" file which I have to restore on my system. However, there already is a database with that name. Is there any way of restoring this under a different (new) database-name? KS

I am convinced this must be something simple, but I cannot find it: how do I allow non-anonymous ftp into my suse-8.1 system. It seems to be configured to allow anonymous access, only. KS

If you queue to a skill and then go to a different vector where it is queued in a second skill, the call remains queued in the first as well so you might as well keep it all in one vector. If you route to an extension (VDN), the call is withdrawn from the first queue (and counted as OUTFLOWCALL...

Do you really think that this actually helps ALL your callers? This means that your agents will have to explain to the second callers that they are not going to help them now, so these callers are not happy. In the mean time, the first caller is on hold, so he/she is not happy. Are you...

How does your query in Report-Designer look like? What is the exact "select blabla from blabla where yadayada group by whatever" phrase?

How about using two VDN's and vectors VDN 1000 goes to vector 1: 1 queue to skill 1 2 wait time 3 minutes hearing ringback 3 route to VDN 2000 VDN 2000 goes to vector 2: 1 queue to skill 2 2 wait indefinitely hearing ringback beware: pseudo vector-code.

What is the relation between Landesk, Access, and CMS? Applications never conflict: it is always interactions which might conflict. What interactions have you implemented?

If your tape DOES contain the h_custom directory and if it DOES NOT contain the cr_h_25 file, then the cr_h_25 file is NOT on your tape. List the contents of the /cms/db/gem/h_custom directory on your tape: are there ANY cr_h_?? files there?

If I am correct, you can enter as many CWC's as you want, however, all pre-V11 CMS-versions measure only the last one, meaning that only the last entered CWC has any meaning. In V11, you can measure the last 5 CWC's. However, use of CWC's rarely is very reliable.

This will depend on how you created your supervisor Report-Designer report. If you have a Designer report with only one table (containing results of only one query) in it, you should get what you want. If you have a designer report which actually holds two tables (containing results of two...

Avaya-PSO has a standard Interface-package that does exactly that.

Comment on the alerting-question: If I am correct, there is an Avaya-PSO pager-application for CMS which can monitor things and alert a pager. Also, with use of an IVR-system this is possible (expensive if you do not already have one).

The 'most-idle-agent' is the agent who has NOW been AVAILABLE the longest since his/her last state-change (state-change is any change between AUX, ACW, ACD, AVAILABLE, OTHER). This allows agents to play the 'game of AUX', meaning that the most idle agent is never the one who switched to AUX for...

If you have BCMS on your Definity, does that match with Genesys, or does that match with CMS?

You could consider the Avaya-PSO tool: Desktop Statistics Integration (DSI). That is aimed at replacing wallboards in favor of having a small window on agents desktops. What is displayed is highly configurable, also messages can be displayed. Data comes from CMS and DSI allows for some extra...

If you add the item to the 'summary' line, you should use AVG_ACW_TIME_SUM instead of AVG_ACW_TIME.