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Thanks for the quick reply. I will try that and let you know.Have to go to another call, system down.It has to be Monday!!!.

I have a Ipo 500 v4.1(15)with pri and VM Pro. Presently incoming calls ring to AA. Customer wants calls to ring the reception phone first and if she is busy or does not answer ,the call should go to AA. (She also has a personal mailbox for x701) I tried changing the Incoming Call Route...

ThosE are from the Avaya University- Curriculum map. ACSS – SME Communications Earned On: NA | Renewed On: NA | Expires On: NA | Status: NA My Progress The ACSS - SME Communications Certification recognizes that the successful candidate has important knowledge and...

Thanks. Had to laugh about the vm comment. I have done the pre regs and assessements for the following courses: AVA00916WEN IP Office Release 5 Hardware and Data Components. ATC00470WEN IP Office Customer Call Reporter - Implement Basic ATC00470AEN IP Office Customer Call...

Does anyone know what this -ATC01203AEN Avaya IP Office Level Assessment is about? What should I study to pass this Assessment. Tx. ACSS - SME Communications (ACSS - 3000) Take this Exam to earn the ACSS: 3000.1 ACSS Small and Medium Enterprise (SME)...

I upgraded the firmware on the G430 to 29.24.4 from 29.24.2 and it seems to have fixed the problem.

Just installed a G430 lsp with r5.2 and a em 200 module with a 711 and 717 card. The g430 has a s8300 with a 711 and 717 card. Problem is that the cards in the expansion em 200 show "no boards" and if i reboot the g430 it is fine for a day and then back to the same problem. i have not swapped...

Never mind! Foud a copy of Admin Apps for r1.3

I need to do a system print from 6 ip office systems which are currently at R1.3. I was told that the Admin App.CD V3.0 is not backward compitable and I need a V1.3 Admin App. CD. I can not find the above cd on the Avaya support site. (The only cd I see that says Admin Apps is a V2.1) Any...

I have a client looking to use an IP office for a Call Centre on an M1. Could you confirm that the IP Office supports Q.Sig and is likely to work when tied to an M1 with PRI ties? Any other ideas would be helpful as well.

I am networking 3 BCM R3.6 using Voip Trunks. I have ordered the apporiate Voip Gateway Trunk Keycodes. The systems are NOT going to have Centralized VM. Do I still need 3 MCDN Keycodes? TIA.

I am going to Network 3 BCM R3.6 using Voip trunks. I have ordered the apporiate Voip Gateway trunk keycodes. Do I need the MCDN Keycodes for all 3 sites? (I am not going to have cent. vm) TIA.

Want to network VM Pro to an Octel voicemail. Does VM Pro support AMIS networking protocol? TIA

I was told it is 2 rings. As I mentioned clid worked before the lines were switched to centrex and none of the programming was changed. Will check the programming to verify and let you know. Thanks.

I have Partner ACS R3.0 and changed from loop start to centrex lines and now CLID does not work. Have confirmed CLID is coming through on the Centrex lines by using a CLID box. Any ideas? Was told that sometimes CLID format is different on Centrex Lines, how do I fix that?Update Processor? TIA.

Logging off from Unified Manager 1:Choose BCM(<IP address>)at the top of the navigation tree. 2:Click Logoff,then select Logoff. 3:Click Yes to continue. 4:Click Yes again to continue. 5:Click the windows exit icon(top,right corner.) 6:Click the windows exit icon on the browser window displaying...

Yes, you need the same System Administration software to administrator the same MM release. eg SA R2 TO ADMIN MM R2 SA R2.5 TO ADMIN MM R2.5

Is whisper page available on Magix R.4 and how do you programmer it? Thanks.

OK, got it to work. Had to read the manual again and gave the extension dial code access to the pool. Now you can enter #33#xxxxxxxxxx# and no turkey tone! Also feature works.

I have programmed it as a rcf with int alert and it asks you to enter the pool for the pri trunks which in my case is 890.It won't let you inspect the the extns here but it will under rcf extns. Both # and * 33 will let you programme call fwd. The book tells you to prog. #33#(not the pool...