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  1. Richard1

    Backing Up a NAM Running ACD Software

    How do I perform a backup on this system? The KSU is a MICS running 2.0 software. Thanks
  2. Richard1

    Turning the Call Pilot off and on

    If I turn off the time of day, how will the receptionist recieve the calls instead of the auto attendant? Thanks
  3. Richard1

    Turning the Call Pilot off and on

    I tried the changing the nit1 to the sdn but the application builders time of day table takes over and sends it back to the attendant. Thanks
  4. Richard1

    Turning the Call Pilot off and on

    My customer wants to have the ability to turn off and on the Auto Attendent with a button on the console. Is this possible? Thanks
  5. Richard1

    Call forwarding through software changes

    I am trying to call forward a 500 set through the use of software so I dont have to be on site to do this. The only problem is the switch wont let me. I am running succession 3.0 . Any suggestions? Thanks
  6. Richard1

    NO CALL-ID ON CICS BEING FED FROM OPTION 81

    Yes I have double checked the programming and that is set to yes. Thanks
  7. Richard1

    norstar digital to analog converter for voice recording

    I am looking for information on a DAC part# 500-5068-103 rev. B made by digital techniques inc. back in the mid 90's. The company no longer exists and I need the manual for it. I am using it for the recording of an attendent at a police station using a m7324 set. Thanks
  8. Richard1

    NO CALL-ID ON CICS BEING FED FROM OPTION 81

    The trunk cards are caller id cards. Thanks
  9. Richard1

    NO CALL-ID ON CICS BEING FED FROM OPTION 81

    Yes, I have those packages in the option switch. I am able to deliver the call id info to a analog display phone just fine. It just wont pass it through the key system to the t7208 sets. Rich
  10. Richard1

    NO CALL-ID ON CICS BEING FED FROM OPTION 81

    I AM NOT SURE ABOUT THIS BECAUSE I HAVE IT WORKING BEHIND A DEFINITY PROLOGIX PBX. THANKS
  11. Richard1

    NO CALL-ID ON CICS BEING FED FROM OPTION 81

    I AM USING ANALOG STATIONS FROM AN OPTION 81 TO FEED A CICS AS TRUNK LINES. CALL ID INFO IS ARRIVING AT THE SYSTEM BUT WONT PASS THROUGH THE CICS. ALL PROGRAMMING FOR THE CICS IS CORRECT. IS THERE SOMETHING IN THE OPTION SWITCH I NEED TO DO TO MAKE THIS WORK?
  12. Richard1

    IS THE 7.0 UPGRADE TOOL A ONE TIME SHOT?

    CAN I REUSE THE CICS 7.0 UPGRADE TOOL MORE THAN ONCE?
  13. Richard1

    REPLACING A CICS KSU WITHOUT LOSING PROGRAMMING

    CAN THE KSU OF A CICS BE REPLACED WITHOUT LOOSING THE PROGAMMING OF THE SYSTEM?
  14. Richard1

    Changing the time in Audix

    Thanks for the unix info. It works fine. Thanks Rich
  15. Richard1

    Changing the time in Audix

    My Audix intuity time is different than my prologix time, every message is stamped ten min faster. Is there a seperate place in the audix to change the time, or is it supposed to read the prologix time. Thanks
  16. Richard1

    CALL PILOT WILL ONLY ALLOW 1 CALL AT A TIME

    I found out the problem was in the application builder itself. I ended up copying the application and using the same sdn as the original with no changes and it worked just fine. So something with the original copy of the application was causing the trouble. A tech from Nortel told me he has...
  17. Richard1

    Resetting installer password on DR5 software ( 6 x 16 )

    I have an old Compact 6 X 16 that someone has changed the installer password on. I tried using a fast rad to reset it but the software wont support the browser tool. Is there anything else I can do?
  18. Richard1

    CALL PILOT WILL ONLY ALLOW 1 CALL AT A TIME

    In my sdn table the minimum is set at 0 and my max is set to default. I did change the max to 24 with no change. Thanks
  19. Richard1

    CALL PILOT WILL ONLY ALLOW 1 CALL AT A TIME

    I CAN ONLY RECEIVE 1 CALL AT A TIME WHEN USING THE APPLICATION BUILDER. I CAN USE THE ASSOCIATED SDN TO ANOTHER APPLICATION SUCH AS VOICE ITEM MAINT. AND IT WORKS FINE. WHAT IT DOES IS IF THE FIRST CALL COMES IN AND IS LISTENING TO THE AUTO ATTENDANT, THE SECOND CALL COMES IN AND RINGS ONCE...
  20. Richard1

    INSTALLER PASSWORD HAS BEEN CHANGED

    Someone has changed the installer password on my norstar. Now I can't get into the system. How can I fix this? Thanks

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