Search results for query: *

We have a Merlin Legend system where they just moved from analog POTs lines to a PRI. They use an answering service at night (Doctor's office). What they have been doing is dialing something like *72 to transfer their calls at night through Verizon. Now that we just moved them to a PRI I have to...

I am not sure how far back they are keeping them but I do know that the historical data is not important to them at this point. Thanks for any help you can give.

This error is coming from their CMS system. Now this makes sense as their CMS system went down because they reached more then 96% capacity on space. Can you work with a CMS system. We are looking for someone to help clear the problem with the CMS and get the CMS back up and running. Any ideas...

I am working on Definity G3V6 which has a duplicated common control. I am getting PI Link errors (a number of them). Can someone tell me what I can do to clear these errors? Let me know if you need more details. Thanks for anyone who can help. Dostrow

We have a Definity G3 Version 6. We have been getting an FL-Data alarm. Someone had given us a suggestion to do a 'save translations' and that that might clear the alarm. It did not clear the alarm. Can anyone tell me what this FL-Data alarm is and how can I clear it? Thanks for your help...

I am trying to verify what the part number is for a PRI card for an Option 11 Rev. 3 Someone told me to use an NTRB21AB or AC. Is this the correct card for this version of the Option 11? Thanks in advance for anyone's help. Dostrow

I have a customer with a Definity V9 where the Intuity Audix completely crashed. They want to be able to program a button (on the console) so they can forward the calls to an outside number when they leave. They also want to set up a button so that when the attendant needs to walk away from...

We have tried to go directly to the trunks and when the trunks are not connected to the IP Office they are clean. When they are connected to the IP Office they are statiky (like humming). Thanks.

We have a customer with an IP Office 406V2. The system has 2 DS30 and a DS16 expansion mod and an ATM16 Trunk. Module. They are experiencing static of varying levels on 3 or 4 of the analog trunks. They are always the same trunks and the static is pretty constant and pretty bad. We have replaced...

supertech; I think the answer is in making the change you suggested under "change system-parameters wireless". However, it doesn't look like that is available to me under the Dadmin login. Do you or does anyone have any thoughts of how I can get this rectified? Thanks, in advance, for any help...

supertech2000; I am logged in with 'Dadmin'. I don't have an option to "change system-paramaters wireless". Any thoughts? Don

supertech2000; That sounds like it may be the issue. That would be great if you could respond back with where i can find that screen. Don

We have a customer who has a Definity (XE Style) with the TN789 Wireless cards installed. They are authorized for wireless and have been using them for years. They had a power outage and their system came down. When the system came back up all 3 of the TN789's were in [COLOR=red]Major...

Good Point Tim. Thanks again!

Thanks Tom and Thanks Tim. I will investigate having Verizon boost the signal on the line. Of course you know how willing Verizon is to help - not. We were thinking about the PRI option but, as I said, we are a bit hesitant if it doesn't end up helping that much. The Centrex option also sounds...

We have a customer with a Merlin Legend R6.1. We have it set up so that options in the voice mail transfer calls to the customer's other locations. The way we are doing this is when the option (i.e. "Press 2 for xxx location") is pressed the call gets transferred to a single line port that is...

We have a customer who wants to be able to do Trunk-to Trunk transfers. The problem is that when we set this up and attempt to do the Trunk-to-Trunk transfer the volume on the call is too low. The scenario is that when a call comes into the Auto Attendant and they select a certain option which...

Jim; Thanks for the feedback. I am going to try and replace the T1 card just to rule that out. Let me know if you have any other thoughts on where this may be coming from. Thanks. Don

It is configured as a regular T1, not a PRI. It is currently set up for Linear hunt. Do you suggest setting it up as circular hunt to cycle through? Thanks for your help. Don

This is a strange one. We have a customer with a Legend (I think) R4. They had a problem with their analog lines possibly from a power failure. We replaced the card and did a board renumber and they came back up - no problem. Here is the current problem. When you dial into the system it goes to...