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  1. geoffreym

    Parent / Child Ticket association.

    I have the need to create a Parent/Child Ticket association. So basically instead of creating multiple No of calls for a specific incident I can have a master ticket and create entries for user that have the same problem. I hope this makes sense
  2. geoffreym

    Printing Call Details in Word\Crystal

    Thanks for that. This Issue I have is from within a ticket I have a button that runs the macro and when that is finishe I am left looking at a search screen. I want to finish at the point I started within the call.I have thought of doing this using OLE Automation but no next to nothing about...
  3. geoffreym

    Printing Call Details in Word\Crystal

    I need to be able to print the details of a call into a word templete or Crystal. Our work log is a dailry feild and hence I am unable to use DDE for this. I have created a Crystal report but this requires the prefix LONHD and all leading zero's including the call No to print all the call...

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