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Thanks Mikeydidit, I'll try it and see if this is what she wants. Appreciate your quick response.

On the 6408D+ I can press Date/Time and then press Exit and the display stays in view. Does anyone know how to make the 8410D phone keep the display? One of our supervisors takes calls to help in the Call Center from time to time, and she wants the display to show the acd info like on a...

Thanks for your idea. This is great. You hit it right on the nailhead and covered something we are trying to do as well. We need to tie together a Definity system and a Nortel system for agents to be able to take calls regarding a variety of existing products via the Nortel and new products...

Interested in how others are using ip phones and ip remote agent via softphones. Need ideas for reusing spare licenses. Thanks ahead for your thoughts.

Hey RTMCKEE, can you send me a copy of that doc showing screen shots for working with CLAN card. Would be much appreciated. awinther@colpenn.com

Thanks to all for your responses. Wish I had that ProVision, but I'll go ahead and do some exports using the ASA software. This way I'll at least have a good portion of the backup.

Over a year ago, one of the AVAYA Techs backed up our entire G3SI PBX (all translations) to a file using ASA and loaded the file onto a new Prologix that we installed at another location. He told me that it was a great tool for Disaster Recovery or if something happens to your Flash Cards...