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I have just used Veritas e-mail support (free). It was concise and after 3 e-mails, correct advice. I think that's a good service.

Solved it: I installed another protocol (in this case both apple talk and ipx) then removed them. Now it works. This can be a problem if you've just done a migration from say Novell or Mac. The agent can stop working if the other protocols are removed. You can see if this is the case on your...

Have you installed all the software on the remote server in the default directories? I had this once with a Metaframe server which had the drive letters re-mapped from c/d to m/n. Re-installing (with c/d as main drives) solved the problem.

I have worked with backup exec and Arcserve for the last 5 years or so. Arcserve was up until the advent of backup exec pretty much the standard for Novell servers. If you have Novell go for Arcserve. I would recommend Backup Exec for the windows environment however (NT / 2000). Both Arcserve...

I've got an idea that this remote backup error thing (error in log: Remote agent not present - performing standard backup) is just a bug or something. I removed backup exec completely again today and tried to do a remote backup without the agent on some servers. I found I was unable to even...

We had this software running for almost a year (version 8.5, win2k). Suddenly 17 days ago the backup server cannot see any Remote agents anymore. We keep a log of all changes to the servers and all I did was add some published applications on some Metaframe servers which are backed up. That...

Probably the way you've configured the Backup Exec Client. Look in menu: Jobs. You can select which jobs you want shown here. Chance is you've not got a tick next to "completed jobs". Hope this helps Chris Foster