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We just installed a single server MM, we have issues where the announcements and some of the messages that are left are garbled. Strange thing is that when we listen to the WAV file from the web mailbox it sounds fine. Any thoughts?

Thanks mgraval.

So we have a person calling all of our DID numbers leaving voice mails saying some rude things about an employee. I have blocked a single DID by using ANI or ii digits in the vector, but I have never blocked an ANI or private ii digits from calling an entire DID range. Is there a quick way of...

I am wondering if anyone has migrated over to a G860 gateway to bring DS3's into a CM rather than use a whole bunch of T1's?

Configuration inside the IP agent application on the PC TOOLS> PROGRAM OPTIONS> GENERAL SETTINGS click ENABLE AUTOMATIC LOGIN ENABLE SUPPORT FOR AUTO ANSWER HANDLE VOICE CALL REQUESTS FROM OTHER PROGRAMS and then go into the TOOLS> PROGRAM OPTIONS>ACD AGENT click all of the options

I ran into the same issue, the agent log in only worked when the IP Agent software was set to "Automatically log in" when you open the application- not just the pbx. You may need to open the application once and close it so it works, the next time you open it.

Soft phone set up as "LAN" the switch is running G711 for network region 1 where the devices are located.

I did these two steps above and I can ping the medpro. When I launch IP softphone I get the call control from my PC and can ring an extension, but I do not set up the voice path. The PC headset and mic are set up correctly. The c-lan and medpro are both in network region 1. What am I missing...

We are looking to install a TN2302AP Medpro on an older Definity G3Rv11. Does anyone have any good links to Avaya Documentation that would give me the step by step instructions? Thanks

My company is looking for a strategy to connect to outsourced call centers via IP. We currently have IP agent up and running via duel connect, but we want to look beyond IP agent. There is the option of remote gateways placed at an outsourcer. Ideally use IP hard phones at both offshore and...

On the station form you will see " Per Station CPN - Send Calling Number?: y" stroke to yes. On the Trunk Group form you need to change "Send Name: y Send Calling Number: y" stroke both to yes.

So I figured it out, it was not a COR, but a firewall issue! The firewall was blocking some of the call set up string. Took the firewall out of the picture and pop the call went right out.

I am setting up IP agent v6 on a definity V10. I have connected to the switch and logged in as an agent. I can dial an extension and connect to people on the switch, but I can't get out. I have my windows dialer set to dial 9, and the area code is OK. I am trying to dial an area code that is...

We have a CMS with a CenterVu explorer PC hanging off it. The PC with Explorer died, and Avaya said that it is end of life and will not support it. Anyone know what kind of configuration is needed to get the box up and running again from the Explorer installation cd?

We were upgrading our CMS yesterday, we were at the step of loading the Supplimental Services when we got the error that Orbix was not running. It told us that processes were spawing too quickly and there may be an error. Due to orbix not running we could not start AOM. Has anyone else seen...

you need to go to the web tool

Change the que size in the hunt group form. Try setting to the que length to 99.

I was wondering if people are patching their CMS to update daylight savings time? I was under the impression that all of the time in the CMS reports are delivered from the switch, is this correct? I woulud think that the only real use of CMS time is to run "Timetables" like nightly backups.

We have 2 call centers with MCI ISDN PRI Circuits. We are looking to overflow calls in a Disaster Recovery mode from one call center to the other. We thought that we could Use MCI network Call redirect to hop from one location to the other. Is anyone out there using Network call redirect on...

Check if the COR's can talk to each other. On page 3 stroke the cor's yes if they need to talk to each other. You will have a cor on the trunk, make sure that the trunk can talk to the station cor.