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I have found a different solution. I am FTPing the files off the controller every hour instead of trying to get to them via the printer port. I also am grabbing the SMDR file once a week as well. This is more in line with my end result of having a file(s) with the data instead of a printout. As...

I was wondering if anyone had any ideas on how to capture the 3300 printer output to a computer com port. I am trying a DB9 M to DB9 F straight through cable with hyper terminal and don't see any data. I am guessing it is the cable or hyper terminal but it may be something else. I am on my way...

I was wondering if all we needed to do was purchase SIP trunk licenses or do we need additional hardware to make them work. I did some searching and did not come up with much except that maybe we need an ASU-II?? Not sure if this helps but I think we are on version 8 software and the WHERE...

So would it look like this if I want all traffic in and out besides voice on 12.x.x.x on peer ATT and 65.x.x.x voice only on peer uunet. I changed the local-preference so outbount prefers ATT. This setup is for remote IP phones that connect to us internally on a 65.x.x.x ip address. Why would I...

That looks a bit different then what we have now. How would that work into the following. I adjusted the voice priority yesterday from 500 and added the policy map to Serial2/1 in hopes to reduce voice problems. ! ! class-map match-all video match access-group 102 class-map match-all voice...

It looks like the answer to both questions is yes. We have our own AS number and both subnets belong to us.

I read about that on some other posts. I thought if I blocked the range from one ISP that the route would build the other way around for those IP addresses. I guess I am trying to turn off BGP without realy turning it off with my providers so I can have it later if I need it. Thanks

We have two external IP ranges and we are usuing BGP on a single router connected to 2 different ISP's. IP's from both ranges are flowing on both serial interfaces. We now need a way to isolate voice traffic onto one so we can get better service for voice. Is there a way to split the ip ranges...

I can't remember what to type to get the teleworker admin application running. I can login as root but it stays at the command prompt. Thanks in advance -Willy

Wonderful it is a callback message. Is this an easy procedure to backup and restore the software. I know how I have just never operformed a restore and do not need anything to break on me.

SX2000 cabinet with a 3300 controller and a teleworker system release 7.1. Extension 2900 is analog Other extensions with 2900 message waiting line keys are Multiline IP or DNI. Some are ACD as well.

This did not work. I also tried changing the 2900 extension to a regular phone with soft keys and I can activate and deactivate the message waiting light on that phone but I can no longer activate or deactivate line keys associated with 2900 message waiting. I added one to my phone and it is off...

I had setup our system to have a cordless phone as the operator and several users had line appearance keys for that extension 2900. I then setup a voice mail box for that extension in our call express system and setup message waiting line appearance keys on the user’s extensions as well. At...

I have added site B to the teleworker and programmed an extension and it works like Paterson says. I will take the phone home and test it tonight just to make sure but I am 100% sure it was connecting to the outside interface of the Teleworker. My coworker hit a couple of keys on the phone to...

Site A is the home office and has ACD queues, extensions, and remote teleworker extensions. Also the extensions for Site B are accessable and setup as remote extensions in Site A. Site B has ACD Queus, and extensions. Site A phones are remote to Site B. We need to add workers from Site A into...

Yes I should have stated that. The 2 controllers are connected together over a dedicated E1 circuit using IP trunks I think. We currently have remote users participating in ACD using the teleworker but never as an extension on the remote controller.

I see that multiple ICP's can be added to the teleworker. What we need is for a remote user to have 2 phones. One currently works fine and is an extension in our office. We need the user to have a second phone connected to our teleworker but it needs to be an extension on a remote 3300. The 2...

Thanks lmb2, I think we may give this a whirl as it requires minimal changes to the ACD queues in place and still gives us the reporting we need.

lmb2 When you say have the ACD path point to the line appearance do you mean send the inbound ACD calls to that line appearance number instead of an ACD path? I don't see where an ACD path can use a number unless it is an Agent group. Would I use a dummy agent group with no members and set the...

Is this possible, I do not want to change all the programming and use hunt groups or line apearance keys. This is also part of 3 ACD groups where the first (The one they want all phones ringing) flows to the second and then the third. I don't think they want the second or third to ring all the...