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  1. MadAccess

    which Medpro does the work?

    Hi, everyone. I have a CM 5.2.1 system. When a call comes in through a TN464 to Region 1 and is answered by an IP agent in Region 2, which Medpro is used - the Medpro in Region 1 or 2?
  2. MadAccess

    announcements ring busy

    You can get a busy signal if you've changed the name of the announcement after you've recorded it. But if it works sometimes, i'm not sure. Do you see any issues when you do a Display Events (set the category to ALL) or a Display Errors?
  3. MadAccess

    EC500/ Caller ID

    I think this will get you to where you need to be: Use LIST OFF-PBX-TELEPHONE CONFIG.
  4. MadAccess

    If you point Message Light Ext: to another ext. how to differentiate?

    The lamp will light up the msg light on station 1000 if the voicemail box at 2000 has a msg. You'll need to create a another button with using the auto-msg-wt feature to light up for a second mailbox. So... leave the station 1000 message lamp at 1000. Create a button using auto-msg-wt with ext...
  5. MadAccess

    one station cannot dial 800 numbers

    Try deleting the station and then duplicating a working station. That wont tell you what the issue is/was but may resolve it.
  6. MadAccess

    multiple voicemail box lights

    Perfect! Do you know how to make it so I can press my newly administered button and have it go right to that second mailbox?
  7. MadAccess

    multiple voicemail box lights

    Is there any way I can light my message lamp (or a soft button) if there's a voicemail in two different voicemail boxes? CM 3.1.4 MM 4.0
  8. MadAccess

    Caller ID display

    You could try changing the Outgoing Display field from Y to N on the troup group.
  9. MadAccess

    Import Last, First issue

    Perfect! That did it. Thanks very much.
  10. MadAccess

    Import Last, First issue

    I'm trying to import a few hundred stations on CM 3.1.4. The names are Last, First. When try the import with a tab delimited file then the names import as "Last, First" (with quotes). When i try to import it with a comma delimited file it imports the names as "Last (one quote and no First name)...
  11. MadAccess

    VAL renaming files

    I'm using Voice Announcement Manager 3.1.12 to backup my annoucements. I have one announcement that has the octiplex symbol (#) so I cant back it up. And I cant rename this one or any other files now. I used to be able to rename files from with VAL. The log files says "Tue Jun 09 10:24:08 PDT...
  12. MadAccess

    signal groups

    Here's where I get stuck again. The signaling-group page has a field for "Trunk Group for Channel Selection" which to me implies that there can be only 1 signal-group per trunk group, but in my case SG1 is going to be spread across two TG's (because I ran out of slots in TG1). Can I spread a SG...
  13. MadAccess

    VoIP Monitoring Manager

    I've been reading through the posts on VoIP MM but I havent found an answer to my problem. I have VoIP MM installed and I run the client but it only finds three end point including a voip phone. Any ideas what I'm missing?
  14. MadAccess

    CLASS OF RESTRICTION (COR)

    List Extension-Type COR x
  15. MadAccess

    after hours customer support

    What I did was set up a vector variable "x" called Day of Year and set the type to "doy". Then in my vector it checks against the current day of the year and sends to the proper tech. That way I build one schedule that automatically updates once a week and forwards to the correct person. I just...
  16. MadAccess

    signal groups

    Okay, good! Thanks for the quick reply.
  17. MadAccess

    signal groups

    Okay, how about this: After adding a few new T1's my trunk-group has reached it's limit of 255 members. I still have some more members to add. Can I go over this limit without having my T1 provider send these T1's to a new trunk-group?
  18. MadAccess

    Trunk capacity

    I sometimes watch these in CMS using the Realtime Trunk-Group report.
  19. MadAccess

    signal groups

    My T1 provider recommended that the new T1's I'm adding to an existing trunk group be added to their own signal group and their own D-channel. Is there anything I need to watch out for when mixing signal groups within one trunk group?
  20. MadAccess

    Report - Oops

    Thanks for the reply! I dont get an error. And I found I have to enter a correct Interval, such as 15 or 30, at one of the input prompts. The report runs but the first column displays "@" for each row (I dont think it used to), and the numbers dont look correct. For example a skill that normally...

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