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Here is the situation: Agents answering calls in multiple split/skills. When they want to make an outbound call, they manually push ACW button. I do not use timed ACW because we are an emergency dispatch center. I am running ACM 3.1.0 with a pair of S8710s. Call Center is 3.0. The telephone sets...

I am trying to a simple db lookup in a script with 4 nodes(start, db lookup, (succeed)label, and (failure)label. Here is the scenario: “Inbound call received from 800xxxxxx into ICM. A database dip is done into table (tablename)to match the inbound number with the ANI column in table and should...

I have experienced this problem before. It came down to us purchasing more RTUs for agent logins in the switch. What CM version are you running?

An ACD as defined by the Avaya glossary is A call that queued to a split/skill and was answered by an agent in that split/skill, or a call that queued as a direct agent call and was answered by the agent for whom it was queued. Here is the link to the documentation off their website...

I have a Definity Prologix(G3csiV12) w/(3) CMC cabinets that are maxed to physical capacity. I would like to replace the C carrier with an SCC cabinet for additional physical space for DS1 cards and digital line cards. My concerns are: (1)Is such a configuration feasible? (2)My current limits...

Can someone help me out....I have a phone in our breakroom and lobby areas for employees/visitors. I want to be able to limit the time on all calls between 3-5 minutes. The majority of the calls are outbound local calls. Employees ignore posted memos regarding the time limit. Is there a...

I am currently running a Prologix G3r7. My CDR is a Microcall version 2.70. We have long distance authorization codes for each dept. What can I do to have the codes outputted to the CDR so I can run reports? Some employees are using the old codes which are being used @ our main office in another...

Hey Dsldefinity, This also works great for getting around the privacy manager service offered by most local service providers. If you have a Collections Call Center, this helps the agents really well. You will have to program all the stations with a cpn-unblk button. If you call a number and...