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Hi. Been a while since I have worked in outbound call center. Supervisors want to monitor time spend on outbound calls with clients. I know I can have them enter a code before the call possibly to monitor it that way. But how would one log in the calls transfered to that persons extension for...

SMTP services are up and running after install, running ok on 2003 server. After reboot it vanishes from the Service mmc but the registry keys remain the same and are there. Any suggestions? Thought it was Microsoft update doing the dirty deed but it vanishes after first reboot after install...

Installed the sms for smtp v5.0 on 2003 server. We were configuring server everything was good. Upon reboot, the smtp services vanished from service list however registry entries were there. Thought the latest update was the culprit because after the machine updated and needed a reboot...

Hi. On ATT's network We have a custom APN. I'd love to remove the 2 default APNs that start up with Communication Manager. I can't. They are greyed out. I can change settings for the session to point them to our APN but they keep reverting back to default settings when application is...

*groan* no I mean with what the users can and can not modify....

Has anyone had any negative experiences with System State?

$MSI31Uninstall_KB893803v2$ Do they look like the one above?

I am researching options on locking down about 8 laptops that my company uses. I was wondering the best way to do that. I have been looking at Windows steadystate for XP-sp2 machines but was looking for feed back first. Concerned with overhead as these are not the world's most robust...

Mine was an issue of just entering ther wrong password. I had to physically verify password using the steps above and had a V-8 moment... DOH. ASA was the old Avaya Site Administrator application that I had left on my laptop from when I supported a Definity G3Si PBX. I was trying to use it...

I found in in winspm under phone programing and just clicked on the button and set it to blank Sorry, was in a rush -do I get a star?

Have a phantom phone x1616 that rings at physical phone 1343 stating cover-no ans on phone display for 1343. I know in GSI I could do a list usage ext xxxx to see where that extension is assigned to. How do I remove the cover-no ans for 1616? Do I use a FAC? Thanks in advance J

doh... never mind... I have to renumber one of the 7xxx extensions with the logical ID to it. Brain fart sorry

I am in quick access Coverage Groups I have created a phantom ext in vm Audix system 1635. I went to add it in the Legend 7.0 The extension doesn't show in the coverage group yet to pick from. Do I have to assign it a logical ID first? PS When I went to copy an extension the phantoms...

Good info posted on an earlier thread... cowpokes (Programmer) 3 Jan 08 11:06 Theres these two links and they have the Feature Tab that shows all the features that the Merlin is capable of. Merlin Magix: http://support.avaya.com/elmodocs2/magix_r3/730110_1.pdf Merlin Legend...

Can I import a phone list from excel into my blackberry as contacts so I can then dial them without 3rd party software? If so how? Thanks in advance, J

Useful to know...

Thanks, is there a batch command or do you have to do it one by one?

Definity used to have List usage command to identify what other phones share bridged extention and so forth. Does the Merlin Legend 7.0 v10.0 have similar command?

lol merlinman (Programmer) 8 Jan 08 19:47 Nope, They will not work. Same plastic, different guts. Too funny.

Never mind.....I got it to save then printed it out to my pdf converter.... In looking over the dial play printout I see Dial plan for: Pools Telephone paging zones Direct group calling group Stations complete dial plan for stations and adjuncts But I did not see DID