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tkinney, I would probably set up the 889 vm account as an auto-attendant and set option 1 to forward voicemail to 889. Then set option 2 to forward voicemail to 890. That's probably the easiest way to do it. Good luck. Ken Johnson ITT Industries, Engineered Process Solutions Group

I have a Definity G3Si rev 6 and would like to enable ANI delivery for my two T-1 trunks. Can this be done? If so, where do I start? Ken Johnson ITT Industries, Engineered Process Solutions Group

Susan, We have 2 T-1 trunks. One for local and local LD. The second for Long Distance. When I receive an outside call at my desk on my 6408D+ phone it reads "Incomming Call" and says then name of the trunk. We used to get CID info on our LD T-1 trunk when we were with MCI but when we recently...

Susan, I ran a little test. I added the 10 digit phone number of the fax I wanted to block to the VRT. I also added the 4 digit extension of the same fax machine. Both the sending and receiving fax machines are on our PBX. If I send the fax by getting an outside line and dialing the full number...

Susan, I really like the sound of your idea. However I need some more clarification. I set this up as you described it and tested it by sending a fax from another one of our fax machines. The fax went through so I wonder if our system is not set up for caller ID. Any suggestions? Ken Johnson...

I have been getting calls form several of our internal departments with complaints of receiving a large amount of junk faxes per day. All of our fax machines are connected to our Definity PBX. Is there anything that we can do internal or external to the PBX to block these faxes? I don't believe...

At the request of my supervisor I recently created a new coverage path for the phones on our shop floor. This coverage path routes all external calls to an announcement that states "you have reached an unassigned phone number at ITT Industries....etc.". This is to prevent co-workers...

I am having the exact same problem and would also love to know the answer to this one. My night bell will ring once or twice throughout the day. It is never at the same time of day and will never ring more than once or twice in a row. Several times I have called our receptionist right after I...

Actually I figured out a good way to do this on an individual station basis. I created a coverage path that sends only outside calls to a system announcement that says "you have reached an unassigned telephone number.......". Calls from another station will just keep ringing. Ken...

On our shop floor we have several phones set up with a COR of 10 which allows only for station to station calling because we have had co-workers on the shop floor abusing phone privileges. Since we shut down the phones to outbound calling, the problem has been with them receiving inbound calls...

Is there anywhere I can send a 6408D+ phone for repair? Ken Johnson ITT Industries, Engineered Process Solutions Group

I am in search of a good call accounting software package for my Avaya Definity system. Can anyone recommend a good one that isn't too expensive? Ken Johnson ITT Industries, Engineered Process Solutions Group

I just purchased an EnGenius SN-920 Ultra 900 Mhz cordless phone for use in our customer service department. Previously we used a cell phone so our CSR's could make and receive emergency calls while out on the shop floor. However, the cell phone reception in our plant was very poor and we often...

As far as the equipment goes, I would purchase an amplifier with enough inputs that you can control the volume of all your input devices individually. For example, we have paging and 4 tone generators on our paging system. We purchased two seperate amplifiers, one for the office and one for the...

I just purchased an EnGenius SN-920 Ultra 900 Mhz cordless phone for use in our customer service department. Previously we used a cell phone so our CSR's could make and receive emergency calls while out on the shop floor. However, the cell phone reception in our plant was very poor and we often...

I have created a time-of-day routing and a second partition group along with a special COR so that the phones on our manufacturing floor can not be used to dial out after 5:00 or before 8:00 am. There are two glitches though. I would also like to be able to block incomming calls to these...

lopes1211, Unfortunately our Intuity system is not on connected to our LAN. I'm quite sure that we did not get a NIC with it either. Thanks for all your help! Ken Johnson ITT Industries, Engineered Process Solutions Group

lopes1211, You're right. Is there a way I can set this up for the Intuity side? Ken Johnson ITT Industries, Engineered Process Solutions Group

lopes1211, Isn't that what I'm doing when I dial into my Definity system? That works just fine. Ken Johnson ITT Industries, Engineered Process Solutions Group

Phoneman2 When I dial the number from my phone I hear the modem tones like it is trying to connect. I have tried dialing the 4-digit and the 7-digit and neither works. Everything in the PC seems to be set correctly. Ken Johnson ITT Industries, Engineered Process Solutions Group