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I installed LAN CTE Client Software on my PC. The software will not initialize with the BCM. I have the right BCM Address and can ping it. I can connect to the Unified Manager. I have added my domain name\extension in the lan cte settings. The Lan CTE service is running and I have 256 user...

Thanks Reusser...but that part I knew. I am looking for a way to add nine to the caller ID before it gets to the phone so that the call log sees the nine. I have alot of user who would like to be able to just scroll through the log and just redial. Is there a way to add the nine prior to the...

I am not sure if this topic has been covered. I have an Option 11 at Rls 25.40. I have quite a few 3904's. I can not redial from the call log. The call log only stores the digits of the calling party without the 9. When I select the number and dial it fails because of the missing 9. Is there a...

Just FYI - I have set up Voicemail Email Notification on a new install of IP Office 2.1.27 and VMPro 2.1.14 and it is working fine. Also the embedded mail using the IMS Client to administer the mailbox messages is working well. Not sure if it is an upgrade issue. There are alot of configs to...

Yes there is a function Called Play Configuration Menu under the Configuration Actions. You will be able to administer remotely the user and hunt group. This should get you on your way.

Just FYI If you have queueing turned on all calls will go to the default queueing or HG's Queueing, wether they are available or not. The call will not go to Voicemail until the queueing limit has been met. Why not set up a button on the users phone(or use a short code) to set the hunt group...

There is one other place to view for a sets configuration. Under the Call Foward option there is a setting that can be changed Forword on Busy. Follow this path and check that this option is not used and that there is no DN in this feild. Unified Manager>Services>Telephony Services>Systems...

Nortel has a Call Accounting program and it's an add-on to the Matt(Usually the add-on is called MDR). Nortel has recently introduced MATT 6.7 and this is the final release. There will be know further upgrades. They are now selling Optivity. I am about to upgrade to Matt 6.7. I don't like the...