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thanks to all who replied...especially telemarv who replied in a direct email. I found that you need to go top Feature settings in the MICS where MOH, set relocation, etc.... is located and turn SM to "Y" to work properly on the CP150. As soon as I did and tested, the beep went away. Kind of...

He has a button programmed for F905 that is uused. He is using 7.1XC on MICS and 31.10.14.22 on CP150. The feature when invoked is truly silent unless Supervisor elects to "Join", but he never would. Although still silent, all parties....Agent, Spervisor, and Caller hear the distinctive "beep"...

MICS is 7.1XC and CP150 is 3.1 with I beleive latest release. Enabled for 50 Agents, 20 Skillsets, 48 MB's, Advanced Call Center. The beeping clearly contradicts the official Nortel docs in Supervisors manual based on CP150 3.0.

I have a cleint on MICS 7.1, CP150 w/ Enhanced Call Center. They mostly dial outbound and I have all Agents setup so Supervisor can login and monitor calls. the problme is that when he uses F905 and selects agent to monitor, there is a distinctive "Beep" when he begins and ends monitoring. This...

What is the stepps to program the system (nortel software 6.1) to forward to cell phone. Right now only can forward to internal extention. (all lines are analoge) Thanks

Thanks all! The conduit fill Table is perfect! I think we may be pulling 2 cables instead of 3 now...we'll see if customer wants to pay difference for larger conduit, extra cables, etc.. . Unfortunately, they insist on floor stubbed feeds as they do not want any power poles in the open room...

Can you help me with my request for the correct conduit size for the electrician? I need (24) Cat5e's to feed into a 8 workstation group(3 each), of modular furniture stubbing up from the floor. Where can I find a chart or formula for this? Thanks!

Hawks, Thanks for the tip! That is a SMOKING price on bulk! If I get the bid, I will probably buy from them and report back to all. At that price, I would pre-measure every run and cut to length. Thanks again all! Rich

Thanks all! I had a $350 per drop figure in my head before even asking...thanks for validation. I agree....sounding a little like a pain with many triples going to modular furniture, etc..., but work is work and if it is profitable I will take it! Thanks again guys! Have a great day! Rich

Sorry Bob...thanks for pointing out: Each voice station cable will consist of one (1) 4 pair, 24 AWG, Category 6, 550 MHz Systimax GigaSPEED #2071 CMP, UTP cable, continuous cable run (no splicing) from the new IDF (Intermediate Distribution Frame) to the work-station. At the work-station...

Can anyone tell me what they would charge in thier market per run for the following: Each data station cable will consist of two (2) 4 pair, 24 AWG, Category 6, 550 MHz Systimax GigaSPEED #2071 CMP, UTP cable, continuous cable run (no splicing) from the new IDF (Intermediate Distribution Frame)...

thanks for all your help, Just to clarify rg11 jack pin out 1&4 power, 2&3 line from PBX Cat 5 module 4&5 line, 3&6 power from VP324 3 Positive 6 Negative Could of already burded out if it was reversed?

NO actualy is 3 and 6 on cat 5 module

vp 324 gets hot and not lighting up the module,Any suggestion? patched to 5 and 6 on the cat 5 jack

thanks Dewey. Also, will there be any meaningful reports for the supervisor for agent activity on outbound calls. I have already informed customer that the call center is designed for inbout, ACD/UCD functionality, queing (always spell wrong!), etc.. The Monitoring is very important, but will...

I havve searched all the threads, but cannot verify if Silent Monitor is available for outbound with Call Center Pro option. I know it is available at no charge with inbound hunt groups on MICS and BCM, but I need to verify this functionality on outbound calls for an outbound call center. Can a...

Thanks guys for your responses. I figured it out. Prior to upgrade to DTM w/ PRI, they had (2) GATM8's running analog trunks. I had DTM in Bus 06 with removal of a GATM. The other GATM was still on system, but not present in Element Manager so I never even thought to check it out. Turns out it...

no takers? I know, It's Labor Day, but I am really looking for anyone that may have experienced same and how it may have been resolved. I read every post related to PRI in this forum and found some interesting things, but some posts incomplete (no resolution posted) and I tried various setting...

I am having a problem with a BCM 400 recent install in which we upgraded from analog to DTM using PRI. Programmed and unit worked perfect until we discovered that consistently there would be static on lines after a second channel was in use. The telco disabled channel 22 to try to isolate...

I am a Nortel guy looking for an NEC guy to handle an approx. 40 phone Aspire install for my client. System is being pulled from a relocating office from Richmond, VA. Anyone interested please contact me for scope of work, timeframe, etc... Thanks guys! Rich Cizmas 702-325-5805 Voice Plus...