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Turns out the call number in the 10 digit ARS was missing a digit. I just missed it.

Everything looks good to me in terms of the short codes and ARS. But again, it's not my area of expertise. I attached the config as-is (hopefully it's accessible), if you want to take a peek. I'm wondering if it's an issue with the MetTel's adtran. They swear the features are enabled in...

I'm headed there now, and will double check the short codes. Thanks! I'll update in a couple hours.

Oh.. good call! I didn't think of that. If the issue is as they say, would anything other than ASR be responsible? It's "doing it" on both cards. And again, it's very weird that the provider's 10 digit connect Judy fine, 100% of the time.

Hello everyone. I have a client with an Essential key system. The only 10 digit number that successfully dials out is the Provider's (MetTel) 800 number. I don't have access to Monitor (password is lost) so I can't confirm this, but the provider states in their traces that the PBX is only...

Hello: I have a retail store running basic (11.0), and two of the SIPs are designated to a single administrative office. I have VM set up for this user, but I'm having some trouble getting remote access set-up. Is there a way to do it without having to go through the AA? Thanks!

That was exactly it. Sorry, just haven't had time to come back here and update. The other funky bit was, I could only get the embedded VM to work on the extentions in card 1. Not sure ifnthe combo card in slot 2 is faulty, or there's only channels for card 1 in a basic edition? Either way, it's...

Hello all. I'm having trouble getting a retail store up and running with voicemail. The system is IP Office Basic edition (11.0), and the lines in question are ported to trunk ports on a combo card (card 2/Ports 10 and 11). I'm trying to enable/configure the embedded voicemail for one user (Ext...