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Thanks to this group, I now understand, and appreciate, group overflow. I now also understand why things do not appear to be working for me. I read in the documentation that call coverage appearance is not supported between systems. I have three systems for three buildings, each having a...

Mr FooF, This is awesome and I really appreciate you taking the time to lay this out. When you say you prefer the "by call" overflow mode, are you referring to "Overflow Mode"? Mine is set to group at this time. What threw me off was both No answer timer and group overflow timer, especially...

Thanks. I thought I had enough licenses but after seeing this dug deeper and discovered they all were in use. Would be nice is Avaya IPO would have given me THAT as an error.

I think MrFoof may have answered my underlining question. So, with overflow, the phone in the first group keeps ringing as well as in the second. Sizbut, you have always been a great help to me and I appreciate it. Let me elaborate on what I first said because I don't think the groups are...

In over 15 years of managing different IP Office I've only used sequential groups so I hope someone can (please) help me see the trees in the forest. I have a system that I recently took over that was not managed very well. The complex I'm in has three different reception desks. Each desk has...

I do have have a 3rd party license, but you bring up a good point as I don't know how many devices it is for.

Previous post may not have been completely clear (sorry I sometimes have that issue here) but adding an IP route seemed to help but now I have another issue. To be clearer - My IP Office 500 call server, where I have a H.323 extension with a user setup, is 192.168.5.4. I have a Cisco 112 Phone...

Thanks for the replies. I think I understand what you are saying. So, the VLAN that the phone is on is 10.200.0.x. Just so I understand, I need to add that to an IP route on my IP Office?

I have an Avaya IP Office 500 on VLAN 5. My phone, a 9611 G, is connected to another VLAN that has access to VLAN 5. When I connect my phone it goes through the boot process, shows VLAN=5 then starts looking for the DHCP Server. Next it displays HTTP: 1 http://192.168.5.4:80/96x1Hupgrade.txt...

Yes, IP Office (sorry). I knew I must have missed something! Thanks.

I have a sequential group setup with three extensions. If one of these users forwards their phone, when the call flow goes to that extension calls will always be forwarded to that number. Is there a way NOT to have calls from a Hunt Group forwarded? I have never come up against this situation...

I have two analogue Line, both are out of service but I keep receiving alerts No free channels were available on either Outgoing group ID: 1 or ID:2. There are phone numbers associated with these groups but the system was setup by someone else so I don't know why they are even on the system...

I am on 11.0.4.2. Ok, I get what you are saying about 36 and 37. What about the other situation were I do not have all my headers?

I have been running SMDR on my Avaya IP Office 500 for a while and recently became aware of an issue. According to the documentation, there are 37 fields for the SMDR Reports, ending with "Call Number Verification. When I open the CSV in a text editor, the header only goes to "External...

Close Configuration after send is unchecked.

Ok folks! I have an annoying situation I'd like to run by this great group. I have an SCN with three IP500 V2 running 11.0.4.1.0 build 11. With a single IPO open, if I make a change and then save the configuration the IPO stays open. IF, however, I have two or three IPOs open and make any...

Wow! Thanks for that. I never knew what Tag was for. I will work on what you sent. Very much appreciative. Charles

It's nice to know that I think like people on this board! When I first started cleaning up the IPO I did, in fact, change the user to "Available - Ext#". The problem became I had over 40 users starting with "Available" between 3 systems. Currently, I have all non-routed calls going to Phone...

Now that I have cleaned up my phone system I find there are a number of calls coming in with no incoming call route. I originally setup my incoming call route table to route these calls to a test extension to see if any caller was trying to contact a legitimate extension I may have accidently...