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Hello, I've changed the Forward Delay Ring Count from 4 to 6 for the affected terminal. I also removed it from the ring pool that included the front desk phones, which don't have internal mailboxes. I wonder if the 4 ring limit was competing with our Brightspeed voice mail and once in a while...

Thank you for the suggestions - when I have some free time I will give them a try. I did make the two test calls (mentioned in the previous reply): Call in, do nothing: Brightspeed voicemail system answers Call in, press 0: Brightspeed voicemail system answers, pressing zero says "that...

Thank you for the suggestions. Unfortunately, I have no way to access the CallPilot by IP address, as we don't have any computer equipment old enough to interface with the device (I've tried with the only old laptop we have that still has an ethernet port and couldn't get any drivers to...

Hello! I've run into an odd situation: we have voice mail through our phone service provider (Brightspeed) and they handle voice mail for our two main lines. Internally, several of our extensions have mailboxes on our Nortel system, but these should only come into play when a call gets...

Hi, It's a BCM50.

Hello! I've run into an odd situation: we have voice mail through our phone service provider (Brightspeed) and they handle voice mail for our two main lines. Internally, several of our extensions have mailboxes on our Nortel system, but these should only come into play when a call gets...

Thanks! I was able to figure out what to change to get that extension to ring by looking at the settings for one of the other extensions.

Hello, I've inherited a Nortel BCM50 system and am trying to change some settings. Found a lot of info online but this has me stumped. We have two lines and about 10 extensions. On some of the extensions, if either line rings, you simply pick up the received to answer. On others, you have to...