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OK, this has gotten more interesting...or weird! My SIP provider is Telus, here in Canada. My cell phone (which I've been using for testing) is with Rogers (a competing provider). If I dial my main phone number and reach the autoattendant using a Telus cell phone, I hear my voicemail greeting...

Thank you for the suggestions. Short Code *876 dials MainAA DID forwards to MainAA Everything works in MainAA - all announcements and navigation - whether calling from external or internal. The only thing that DOESN'T work with external callers is the recipient's greeting - using direct...

Is there some sort of global Voicemail Pro setting I’m missing? If I dial 250-555-1212 (external direct to extension 1212), then I get my voicemail greeting. Ditto for internal. No extensions I dial via the autoattendant will play their greeting.

OK, so I updated IPO and VMPro to 11.1.3 (the latest June 2023 release), and it still does the same thing: It STILL doesn't play greetings when I dial-by-extension from outside (from my cell to the main phone number...MainAA runs, and I dial my extension, hear boop-boop, then three rings, then...

I'm not clear why it only refuses to play greetings to outside callers, but directly-dialled calls and internal calls to the shortcode work fine.

No special characters in name field - just alphanumeric, space, and hyphen. RTP tab has 49152 to 53246 rather than 46750-50750.

After more testing, I have discovered that everything is working perfectly...except the voicemail greeting isn't playing. If I dial the user's DID from the outside, I get voicemail. If I dial the autoattendant and either transfer or do assisted transfer, the extension rings and then stops...

I'm afraid that didn't help with the call dropping when it goes to voicemail. Is there anything I should turn on for filtering the logs to try to trace what's happening? At the moment I see "CALL LOST (CMCauseCallRejected)", but it's not clear why that happened...

Yes, say my extension is 1234 and I have DID 4445551234, I can dial 444-555-1234 from the outside and get to voicemail. I see that I have four SIP lines configured - the main incoming one #17, and #18, 19, and 20 are all apparently configured as outgoing lines. Here's 17, which looks like it...

Yes, Re-Invite Supported is checked on the VOIP tab. Originally I had it going with a regular Transfer (see the unconnected box underneath the Assisted Transfer), but that wasn't working either so I tried to see if Assisted Transfer would work. Again, if I dial *876 on an internal phone, I...

Not really sure what I'm looking for...

Ah! That appears to be the problem. So if the user doesn't record their name it doesn't find them, even if it has the extension first and last name?

Running IP Office 11.0.4.2.0 build 58 and VoiceMail Pro Client 11.0.4.2.0 build 1 (Intuity). Running the DialByName feature in VoiceMail Pro, but I can't apparently find users by first or last name. The prompts work fine, but no matter what I enter, it doesn't match any users.

Running IP Office 11.0.4.2.0 build 58 and VoiceMail Pro Client 11.0.4.2.0 build 1 (Intuity). My autoattendant successfully answers all calls from external callers and by dialing a shortcode (*876 in this case). The autoattendant will successfully dial an extension (which rings), but with both...