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  • Users: YPC
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  1. YPC

    Avaya Addon and/or CMS HTML python update

    I am using clintSVR and have the dashboards on Grafana.
  2. YPC

    CMS API Integration

    do you want real time or historical data? If real time, you need clint. If you want historical data, you need ODBC.
  3. YPC

    Avaya Call Vectors

    This is a very interesting question. I think the only way to do this is to use CTI to monitor the VDN of the vector and capture the user-entered digit.
  4. YPC

    CM CDR to Power BI

    I think firstly you need a tool for receiving CDR data and importing the data to the database. Then you can use Power BI to do your dashboards.
  5. YPC

    CMS Schedule Based Skill Changes

    If you want the agent's skill changed in real-time, you need CMS. Some tools such as clint or others (clintSVR) are required if you want to do it by a script or program.

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