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Currently, if someone types an invalid extension in, the call just disconnects and hangs up on the user. I would like to be able to have it say something like "You have entered an invalid extension. Please try again. And if they do it a second time, continue on to 98030000000. I am at a loss for...

That worked flawlessly. I have never used remote coverage before. Thank you so much!!

In the ServiceDesk vector, we want to create an after hours vector, where if someone calls between 7pm and 7am, it will get routed out to another vector. Pretty simple. However, this after hours vector they want to set it up to ring to two cell phones, and if neither answer, ultimately go to...

We changed our Service Levels this morning and I am having a tough time with the reporting of it. We want 60% of our calls answered in 40 seconds or less. Between 10 and 10:30, our Avg Speed of Answer is showing 24 seconds, but for some reason, only 52% of our calls were answered within 40...

I am somewhat new to the Telecom world (6 months). We have recently restructured some of our call queues, and we have a VDN (2318) that people are still getting to somehow. I have it routing to the new vector, but I have gone through all of our call menus and vectors and cannot find how people...