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I use to write training manuals. No matter how good you think the instructions in the manual are, someone always misinterprets something and blows things up. So in my new role, I document everything I do to ensure that my successors can understand what was done to achieve the stated...

Hi TouchToneTommy, Please forgive my struggles. As I mentioned, I am very new to this platform. If your instructions refers to a setting with a slightly different name, I get completely hung up and think that I am in the wrong place. It's my forever curse. So let me review your instructions...

Hi Critchey, 1. I created a blank VMPro module. 2. I added "Assisted transfer" for a hunt group 3. On the Assisted Transfer "Specific" tab, I set the "No answer timeout to 45 seconds" 4. The "No Answer and Busy" from the Assisted Transfer action have been linked to Leave Mail action 5. Leave...

I am trying to figure out how to accomplish the following: - External guests calls our restaurant number - Phone rings for 45 seconds, allowing for an available host to pick up the call - If no hosts pick up, guests are directed to an announcement-only greeting to direct our guests to make...