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i went out and threw it past the department, the decision was made to bring someone in from a local place that has the same system. thank you for your effort. i truly appreciate it.

Thank you, I'll get back out there today and give it a shot. I'll let you know how it turns out.

both sessions are hung and there is no response from using the keyboard. however i can get into the setup menus.

I'll head out to the other facility and get that for you.

firebird, thanks for the response. I unfortunately dont know the answers to the questions. i found someone here locally that can provide support on a "block of hours" kind of thing. i think i'm going to go with that. i sadly dont know how to pull that information out of the system. again, i...

Hey all, I'm working with a meridian 1 opt 11 and i'm very new to the system with my only experience being 12 years ago with a nortel norstar. currently the terminal is hung and I can't type anything. i can get into the system setup, but selecting the option to reset the session is not...