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Yes! i checked that one haha I pingued from the B1 interface to microsoft's FQDN and it resolves correctly the address... i dont get a reply because they must have ping disabled but it resolves the name correctly

We've been working on it with the client but for some reason B1 interface is not receiving incoming traffic. My guess is theres some mistake in their firewall routes. I'll keep you posted on the progress. thx!

I have both servers sendind options to each other.. when the IPO sends the options message it gets a server internal error message from the SBC and when the SBC sends the options message it gets a service unavailable repoly from the IPO. I checked the SIGMA scripts and they are created as the...

hi derfloh Shouldn't the trunk be in service between the ASBCE and the IPO SE even without traffic that uses the sigma scripts?

Hi! I've been integrating a MS Teams solution from a client through an ASBCE to use the PSTN resources from an IP Office SE solution. The problem i'm having is the next one..When i create an "MS Teams Line" to connect with the ASBCE as the manual states, i cant get it to be on service. The...

@Westi sorry i didn´t specify. It's on Ip Office. I'm trying to capture on the internal firewall or at least with a port mirroring to see if the packets go through or where are they stopping. The thing is, the phones act as if they are stuck but only on the audio part. You can use it, but it...

Hi, I started noticing in 2 diferent clients the same behaviour in J179 and J139 phones. They suddenly lose all audio, no buttons audio when dialing, no dial tone, no call audio. You can operate the phone as usual and calls connect but theres no audio. The only way to get it back is a phone...

But in windows it applies the settings correctly. The problem is in android and iOS. In the newest version IX Workplace pulls the 46xxspecials file. The ones not working are android and ios as I said.

Hi everyone! I'm having an issue with Workplace for android. I was able to set custom settings in the 46xxspecials.txt file for the windows app. But for some reason the android app is not picking up those custom parameters, but is picking the rest of the config present in the 46xxsettings.txt...

Do you have any idea if they changed the sysmonitor port as well? it's not connecting...

@Roberto_TE Thank you!! it worked! I searched the manual and there's no indication of such port... but it works. again... thanks!!

Before there used to be the self administration panel. Now they changed it to the user portal and the url is different: https://xxx.xxx.xxx.xxx/userportal/index.html

Hi, I'm installing a new solution consisting in an ip office 500v2 with an app server. When trying to open the user portal with the ip office address it opens perfectly. But to see the recordings the manual says i have to open the user portal with the app server address... By using the same url...

Hi everyone. I've deployed a Server Edition solution with an expansion for the E1 digital trunks. Both systems point towards the main server Weblm to get their licenses. However, the expansion is missing the local licenses that are provided with the Pri Dual cards. I have 2 of them in the system...

Regardless of that i don´t think it has to do with the authentication instance of the whole process.. because i get a connection to the smtp server but get rejected after it sends the data for the mail as seen here: 2021-09-29T11:50:33 485282877mS PACKET: ev=38404830 v=Sending data to...

I mean the password for the gmail account assigned to the server for the smtp functionality. I created a specific app password as I did for the expansion.

Yes, i have it checked. Everything is configured the same way as the expansion wich was the first device i got working thanks to your comments. The only difference is the password of course wich was created for the server in particular.

Hi! It's me again.. im having an issue applying the same config in the Primary Server. I get the foloowing response: 2021-09-29T11:50:33 485282632mS PACKET: ev=38404830 v=Sending data to xxx.xxx.xxx.xxx on port 587 p1=0 p2=0 0000 45 48 4c 4f 20 31 37 32 2e 31 36 2e 31 30 2e 31 EHLO...

Sir yes sir!

Thanks a LOT! that was it the port and STARTTLS. I had to create a password for apps that dont support double authentication. That did it! Thanks again!