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Incoming call route is configured as follows in the picture

This is what was sent by the service provider

12:12:44 422059440mS RES: Mon 15/11/2021 12:12:43 FreeMem=55593080 (Heap=55278100(3) + Cache=314980) MemObjs=11749(Max 12482) CMMsg=4(7) Buff=5200 1349 1000 7444 5 Links=56105(58000) BTree=14178 CPU=04.51% CPUStats=13.98%/5/20/2525/17278/20019/00.00%/1/ 02.54% MCR=0 MCW=0...

Good day, I recently taken on a new client with an IPO that was relocated from one office to another location. They have added a sip trunk, the trunk has been configured and shows idle state in system status. However I am unable to make nor receive calls. On incoming calls I am getting an error...

Update. Got the trunk working. Turns out it was provider issue. The IP office was not receiving messages from provider side. Had to deselect the check oos setting in the sip settings. Sip stayed active and was able to make and recieve calls.

@Ekster now would you believe that was configured before and it was saying call rejected. Tried it again and it works now. However I am getting another issue now. I left the trunk able to receive calls but now that I just logged in to see that the trunk says out of service. If a change is made...

@critchey attached are the short code and the ARS

@sizbut. turns out the issue was indeed the URI setting for the forward calls. Thanks much guys for the help

Okay. Thanks guys. Will try

No calls are able to be transferred out. I attempted to do the same with other extensions. Yes the Inhibit Off-Switch Forward/Transfer is disabled. It was able to work on analog lines previously. However client has now switched to SIP trunks entirely. So the aim is to use the channels of the sip...

Good day everyone, I am attempting to set up call forwarding on an extension of an employee who works out off office now. However when it is set up the call isn't being directed out to cell phone. I have tried using the forward unconditional button on the phone as well as setting it up using...

Thanks much guys. I was attempting to add an expansion module on a IPO with the mentioned license and remembered seeing once that said license does not allow expansions. Then saw in the system status that it said unlicensed under the heading for expansions.

@critchey Monitor trace below 09:39:00 1292661995mS RES2: IP 500 V2 10.1.0.4.0 build 7 Tasks=60 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=15+75 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=25(TLS=6 OFF=0) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034 09:39:00...