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I think this entirely depends on where your sites are (state/city). We don't need to get an inspection for every fire alarm, just the inspection we get every year + simplex verification it works. Sr. UC Engineer, Healthcare Enterprise CS1k, Difinity, CUCM, Aura SM, Shortel, Teams, and Twilio...

@Libellis There should be a way at the carrier to verify ownership of a number for shaken/stir. Usually involves getting a pin from the carrier and receiving a phonecall on the line affected and keying it in, "verifying" you own it to use the Caller ID. At least that's what Verizon has done...

Same problem, We see it both ways. the biggest problem is that spammers hijack our CLID and it gets added to the spam registry. Same thing as you, we use that free caller registry but it's just a bandaid, after a while they will use the number again and it will get blocked again. I was going to...

It was either a Merlin Legend or some Avaya key system, I forget. This picture was pretty old, and when I went to that room next someone had cut and pulled all of it out. :) I see stuff like this all the time. Telecom Technician, Healthcare Enterprise CS1k, Difinity, CUCM, Aura SM, Shortel...

Good stuff, here's one of my favorites. Telecom Technician, Healthcare Enterprise CS1k, Difinity, CUCM, Aura SM, Shortel, Teams, an Twilio (all at the same time)

I'd ask for some vendors to give you ideas, I'm sort of in the same boat. We're transitioning from on prem to Cloud based PBX, it depends on what SLA you're looking for. The name of the game used to be 99.999% uptime but you can't get that with cloud based. Are your users working from home...