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Hi ipohead, I'm waiting for them to get back to me. They had requested my config file which I sent over to them in UK.

Thanks Guys. This thread has been very informative. I can't seem to find any reliable source in UK for licenses (cheap and cheerful comes in mind :) ... ) The only guys I have been able to speak to deal with corporates but not small fish like myself. Can I go online to buy the upgrade from ebay...

@tac84 and @ipohead, you sir's are legends and a wonderful forum with plenty of help. @tac84, you have pretty much answered the remaining of my questions and everything you said was exactly what I needed. Just couple of things: Do I have the facility for SIP like yours or is that a separate...

I'm catching up with the jargon so now I know trunks are the incoming phone lines and the one's I refer to as modules are cards. [bigsmile] We only need 2 analog trunks and 8 extensions. What I have learned so far, We have 2 x extensions available (201 and 202). so what do I need to add more to...

Thank you Sir. Please see below more pictures that I have added. The slot on the left has an add-on card on it. Correct me if I'm wrong but is this a PRI card? Virgin Media so far have given us two numbers. Is it not possible to use those two number instead of PRI? I think they can give us...

so basically, I have 12 IP licenses to use with IP phones. Can I use the soft phones as well? To change to PRI lines, do I need to add extra hardware or is it a service that I need to order? My phone is being provided by Virgin Media from their Hitron modem. Is that PRI? Which ports 9, 10, 11...

so that is a good thing right? if it is an old system then what can I currently do with this considering I want to use standard push button phones with it? can i use the voip features in it? sorry if i sound like i am repeating my questions.

Hi ipohead. Haven't seen this thread but will send an email to support as per the thread. I'll update as soon as I hear back from them.

I have managed to open the configs offline and there is no license at all except the current config which I sent as a screenshot above. The version of office Manager which I can see in Control Unit section is 6.0 (18). Not sure if that means anything. There is no other system that is available...

Thanks ipohead Unfortunately I did not back it up because I found out about it very late. Any chance I can activate it now? If I can't retrieve the licensing, then is the system still usable in any way for what I need it? What features will still work in it without activate the Essential License?

Hi snowman50. Thanks for the quick response. Yes that is a lot of information that you have provided. I have added a screenshot of my license. Hope this helps.

Need help with the PIN outs of the breakout cable. I need to connect a standard PSTN telco line and have internal extensions for transferring calls and call routing. The board on the system has 2 x connections which are 25 pin ports for plugging a breakout cable. I don't have the breakout cable...

Hi All, My first post on this forum and a newbie question so go easy on me :). I have an Avaya IP 500v2 that I have inherited from the previous IT Administrator. We have moved to new offices and now I have to configure and set this up. I have never seen an Avaya system in my whole life before...