We do have the 2 lines for it. Actually, i had her restart her computer for a second time and it is working correctly. I think something on the software was holding it up and the reboot helped. Thanks for the reply.
I am having an issue with one of my end users. User is working from home. I have her softphone all set up, but when she is on the line and another call comes in it still rings instead of going to VM. Kind of annoying hearing the phone ring over your computer speakers while on the other line. I...
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