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  1. DennisVstar

    General Experiences?

    Hi! After more than a decade on Avaya, due to legal stuff, we might have to switch to Mitel. What am I getting into? Any experiences you can share with a lowly tech user/2nd line support?
  2. DennisVstar

    Let's welcome the new version Aura® Release 10.1

    We're still at 6 and trying to upgrade to 8. That has been going on since before I started. Gives me a headache just thinking about the upgrade to 10.
  3. DennisVstar

    Avaya OneX agent and VU stats display

    Hello Everyone, Longtime lurker, first time poster. Way back when we were in the office we had set up information screens running CMS reports to update the floor on wait and service levels. Now that we're home we want to give the agents information concerning the skills relevant to them. We...
  4. DennisVstar

    CMS Notifications Other Than Reports

    Unfortunatly not directly. You could mess with the taskscheduler and VBS or have some python script running that monitors the screen.
  5. DennisVstar

    CMS Agent Trace issues

    We have a similar issue with high ring times with only certain agents. due to working some of our agents using the One X agent 2.5.6 have it set up to receive calls on an 'other phone' instead of 'desk phone' or 'My computer'. of those agents a small few have high ringtimes due to calls not...

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