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Hi all, Do you know if it is possible to personalize the IPOCC WebUI? In the same area, is it possible to limit the WebUI statistics to a special topic or AgentGroup ? Have a nice day.

Hi guys, Is there a possibility to create reports on IVR choices ? I want to know how many callers choose first, second or third choice. For now, the only way I see is to send each choice to different topics and set reports on these topics. Regards,

Hi guys, Is there someone here who knows how the FCR(First Call Resolution)counter works? I read some Avaya documentation. But when I make my reports I don't understand the behavior. For example: I made a report on a specific topic and I have 1 call that counts as FCR+ for a total of 2...

Hello guys, A customer asked me if it is possible to add the IPOCC VM to its domain. Its IPOCC is currently functional and has been installed like that years ago. Is there some restriction to do that on a functionnal system. Regards,

Hi Janni78, Thank you very much for your answer. I agree with you that we are not supposed to do this. My final customer asked me that and I wanted to confirm my opinion. Okay about Java. Regards,

Hi all, I'm facing a situation where it could be easier for me to install the Avaya IP Office tools on the only Windows VM my customer gives me access to. Is there a document where Avaya says that the installation of other software than the IPOCC ones is forbidden? Or did your experience tells...

Hi Janni78, Thank you so much for your super fast answer!! I had thought of that but I was hoping there was another way!

Hi all, I regularly create realtime reports for my clients' supervisors and I used to using bar chart to display counters like the following ones: - The number of calls per shift. (totNNewShift) - The number of completed conversations or activated emails or chats per shift.(totNDoneShift) - The...

Hello Janni78, First of all thank you for your quick answer. For the moment I have not found the root of this issue. Analaysing the logs, it seems the issue happens when the reception service of my final customer try to blind-transfer a call to the IPOCC topic. Sometimes something happens and...

Hello guys, I'm having an issue with a customer's installation. There is an IP Office 11.0.4.1 and a IPOCC 10.1.2.3. This is an install from scratch for the IPOCC. The solution works most of the time correctly but from time to time (about once a week) a call that no longer exists on the IPO...