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Thank you! I'll have to look into it. It seems odd that we can Cradle to Grave on Xima Chronicall and easily find the tag associated with individual calls, but it takes so much work to include it in the voicemail emails.

Thank you!

We have both IP Office and Voicemail Pro, and we were wondering whether it would be possible to customize the email alerts we get sent with the voicemails as attachments. I was hoping to be able to include the tags assigned to the incoming call in the emails, rather than having to track it back...

Thank you for your response -- how might we go about using a VPN to simulate desk phones?

Hello everyone, I previously asked about being able to barge on mobile twinned calls, which users here really helpfully mentioned switching to soft phones. Unfortunately our agency isn't at the capacity to make that swap right now (lots of older staff that would require a lot of training on how...

So if I'm understanding correctly -- if we had these employees taking calls using something like Avaya Communicator, there would be a way to Call Listen to them? Thank you very much for your help.

Hi all, Our call center is trying to transition to remote work, where our employees have calls either forwarded or twinned to their personal phones. However, this prevents our employees-in-training and supervisors from being able to listen in to any of these calls. Is there any way for our...