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Got it. F983/1020000/AA/Table/1/Rec/Prime/Rec-Play went to the offending recording and permitted changing it. Thank you for your time and your patience.

"F983/MBOX/CHG/221" I should have said 721....check that." ...returns "Invalid Mailbox". This is the receptionist's phone at the front desk when I walk up to it and F981, enter password, the LCD shows "GENERAL_DELIVERY", this phone also has the appropriate greeting that I want to play when the...

F983/MBOX/CHG/100 Extension 721 is the handset associated with the General Delivery account. The Prime message is the one that I want played when the phone rings more than 4 times, instead, there is another recording that plays. Could this be an "Information mailbox"? How do I get those listed...

Doing this "F983/MBOX/CHG/100" gets "Password, Reset, Next" and this "F983/MBOX/CHG/221" gets "Invalid mailbox

Doing F983 gets me "Log: Quit, Retry, OK"

Question: When I press F985, I get "Set 200" as response. Is that the mailbox number for the system coordinator?

Thanks for the response Curly. "Special Mailboxes" is a term used in the "Flash Set Up and Operation Guide" published by Nortel. It is on page 4-14 and refers to the General Delivery mailbox (number 10), and the System Coordinator mailbox (number 12). It appears to me that these are intended to...

I need to make changes to the recording that people get when they call our receptionist (handset 721) and do not get an answer. I've checked the recordings associated with the voicemail for this handset. When On this handset I do the following: Feature 981, enter password, screen then shows...

I suspect that the other 20 handsets in the office have ring counts set to "4" as the new employees phone was set to up until this morning. Is there another setting that she may have changed that would have caused her voicemail to pick up at 4 rings? Changing her's to 6 rings has resolved this...

Wow. Holy crow. I would not have figured that out in a million years. You were correct. I incremented "Forward delay" from "4" to "6" and this has caused the general voice mail message to be played, and client recorded messages to be saved on the account associated with the front counter...

Okay, doing [Feature] [981], entering 1020000, OKAY followed by "MBOX/CHG/100/Ext:???" It appears that 100 is still assigned to the front desk phone (#721), and not to the new employee phone (#730). Calling into the main line results in the main phone (#721) ringing, however letting it ring...

Thanks Curlycord and MooreTel for the clear instructions and suggestion. I'll report back as to how it goes.

Thanks for the response. The person that was the administrator/guru for the phone system retired 10 years ago. We've been limping along since then. I've been wondering what the best solution to this might be: deleting the new employee's voice mail account, then assigning a new one to the...

Recently, a precocious new hire at my company, took it upon herself to log in to our Nortel-Plus system as admin, and attempt to configure the handset that she was assigned. In doing this, she reassigned the default voice mailbox from our main phone to her desk phone. Now when someone leaves a...