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Hello, I'd like to schedule some tasks in Avaya Site Administrator but whenever I log off or shut down ASA, the tasks don't run. I assume this is because ASA is not running as as service (Windows Server 2012 R2)? Has anyone had success with running ASA in the background? I cannot remain logged...

Hello. I have a station that is redirecting out to a mobile number but I cannot find where to change this on CM. The call is hitting our PBX and bouncing right back out again immediately. Other stations are set up with EC500 no problem. This one is just acting strangely. Thanks, Joe time...

We have exceeded our licensing for Mainstream licensing (MSG_VALUE_SEAT_MAINSTREAM) which is tied to a specific COS. I thought I could edit the mailboxes with the Mainstream licensing and flip them to a COS with basic licensing (MSG_VALUE_SEAT_BASIC). However I cannot change the COS on a...

We have enabled several voicemail boxes for email and set up a separate IMAP connection for them in Outlook. This appears as a separate mailbox in Outlook with an addressof firstname.lastname@aam.mycompany.com So, yes a voicemail-to-email. Thanks! Joe

Hi, Is there a way to list SMTP enabled mailboxes in AAM? I went through the logs but it looks like they are useless for this task. Thanks, JJJ

SORTED IT OUT! Station Application Dial CC Phone Number Trunk Config Dual Extension Prefix Selection Set Mode 5555 EC500 44 - 7755555555 tg77 1 set the dial prefix to 44 Forced the trunk group to...

Hi and thanks for answering. We would typically dial from stations in Boston: 9 011 44 <the number> 9 for outside line 011 for intenational 44 for United Kingdom then the number itself No combination seems to be passing through to our SIP trunks with Masergy. I'm trying 9,011 and +44 and...

Hello, CM 7.1 with main in Boston and an LSP in London. All stations (BOS/LON) register to Boston during sunny-day operations. EC500 being used to redirect calls successfully to domestic (US) mobile numbers. No problemo. What I cannot get my head around is how to redirect calls to mobile...

How do I determine the correct distinguished name? During the 'Add Messaging System' process there is a step that reads "enter the DN of the entry that serves as the base for all the subscriber entries..." and so on. The default DN is ou=people,dc=avaya (which isn't working, obvoiusly). It...

I haven't yet tried this. Looking into. Assuming that's the best way?

Hello, Is there a way to bulk update mailboxes in AAM? I'm looking to change the COS but want to avoid opening each and every mailbox to change this setting. Thanks, Joe Messaging ID Status Type Update description --------------------------------- ------------...