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  1. RAF_Richard

    Aura CM configuration for reception or security office.

    Thanks all for the tips. This issue was resolved by setting 'Temporary Bridged Appearance on Call Pickup?' to No. (System-Parameters Features page 16). After setting this to No, the 2nd phone in the hunt-group could answer a call on the 1st phone, using call pick-up, and as the call is not now...
  2. RAF_Richard

    Aura CM configuration for reception or security office.

    Hi Sean655, Thanks for suggestion, I will set this up and test with the customer. Hi joe2938, They are using 1416 digital phones.
  3. RAF_Richard

    Aura CM configuration for reception or security office.

    Hi Joe2938 Thanks for tip but I have tried to argue that they should always press the aux-work key when not receiving calls but they say people will forget. Have tried the hunt-group without queuing but that just restricts how many calls they can take before callers receive busy-tone. Richard
  4. RAF_Richard

    Aura CM configuration for reception or security office.

    Hi all I am relatively new to Aura CM coming from a Avaya/Nortel CS1000 background. I am working with a large corporate customer who is transitioning to CM. They have a requirement for a number or reception offices where calls can be distributed to the phones in that office and overflow to...

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