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I tried to go in an RE create the problem after that and couldn’t just to clarify what i did to fix it. Bottom line is try calling the Call Pilot on multiple lines.

I continued all the above recommendations plus a million of my own with the problem unchanged. I HAVE SOLVED THE PROBLEM. This is strange. I set everything up to get a line from pool 1 as I normally do. I had only one line 031 being answered by the CP100 and was set as a public line and calling...

Yrs also, I’m going to create the same scenario on a different set of pots lines somewhere. I’ve considered taking my own VOIP dial tone to let it dial out on. That’s tomorrow’s next move.

Thank you. Everything you have here is like i have it. Did you mean ALLOW REDIRECT Disabled or ENABLED on the VM DN?

Tried it all over again. I even changed the entire CICS cabinet. It actually makes the call out. If i put several pauses in i can actually answer the call but it will disconnect right after. I noticed you responded to a guy back in 09 with the same issue but didn’t see the final resolve. I...

I’ll test this this afternoon. Thank you!!!

I am using the two line method. I tried 9Pxxx-xxx-xxxx I have tried no 9 and just the areacode and number. I have tried #xxx-xxx-xxxx I have tried #9xxx-xxx-xxxx# And everything else i can think of.

At this point I don’t care who i have to pay to help me solve this. Name your bounty! My brain is mush...

Please repeat the other question.

I’m sorry, Yes i chose route.

I have tried another call pilot. Same result.

Yes i have tried route and pool and line. I see them all access the line on the phone set. It calls out rings once then disconnects.

When you’re building the external means of transferring out you have the choice of pool, route and line. When choosing pool it asks which pool then you select 1. When you select ROUTE how does it know which route? I also set up line access to line 003 just for grins. I have tried every...

Update. It has accepted the 9 as the destination code. There was an external code i missed.. I have it programmed EXACTLY as you stated. Same result. It actually makes the call. Rings once and disconnects. I can conference from a phone no problem so conference works. I’m at a total loss here

Thank you Curlycord. For whatever reason when i try to give it the destination code of 9 it won’t take it. I have removed it from other areas. Do i enter a 9 for dial out when building the route? It refuses to let me usa a 9 for a destination code if it’s entered as a dial out or not. What am i...

Thank you everyone for your responses. Mr Allworxguy, it’s odd because i have built many of these using pool 1 and never had an issue. The only time i used a route was with a PRI. I’m a little confused on the configuration building a route with pots lines. Do i give it a 9 plus ANY? Remove...

I am a very seasoned NORTEL CICS TECH. After 30 years of working on this system i still get a curve ball from time to time like now. A usually very simple procedure is really stumping me. I have a Nortel CICS 7.0 paired with a Call Pilot 3.1. I’m simply trying to transfer a call off premise...