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Yes, they will "work" but won't be supported...This, along with their age (surprised they lasted this long), is the reason we retired all of our remaining 46xx stragglers when we upgraded from 6.3 to 8.1.2.

Call Park Timeout Interval is currently set to 2 minutes, Deluxe Paging and Call Park Timeout to Originator is set to Y I am getting a report that when using one-X Agent, if a conference is initiated and the first caller is placed on hold long enough to trigger the park timeout that the Agent...

From within CMS Supervisor: Tools -> System Setup -> Storage Intervals The setting you're looking for is Intrahour Interval - Be mindful that changing from 30 to 15 minute intervals does have storage sizing implications.

Default interval is 30 minutes, interval timestamp also dependent on the time the call ends...If it shows up at 2PM but doesn't complete until 2:45, then you wouldn't be able to see it until after 3.

Well F me running....That was the missing link! THANK YOU! I don't mess around with these pre-call offered surveys much, only a couple lines do it, the rest are manual offers/transfers by our CSR's...

I have a VDN that offers an aftercall survey via return destination, it all works in production today. I am re-doing our call tree and I can't get the survey offer to work in the new routing even though it's set up the same way it is now... Main toll free vector hits a collect step, you then go...

I have it working like this; Caller calls into Help Desk after hours, selects option 2 to escalate, vector routes to a station w/ a coverage path. Coverage Path #1 uses 5 remote coverage points, and then a VDN at the end. That VDN routes to another vector->station with another coverage path...

I was able to get it to loop through during testing twice by using 2 remote coverage points in the 1st coverage path, the 3rd point in that one is a VDN that routes to a station with a different coverage path, I then use EC500 enabled dummy stations in that one...What I found is that it will...

We're using a variable today that gets updated weekly by the resource that on-call that week. I guess that isn't good enough for our higher ups as it introduces a single point of failure. I tried explaining to them that any phone in this series is a single point of failure if it's off or the...

I have been tasked with building out a method to dial out to 5 cell phones, in order, until someone answers for after hours escalations. I am trying to figure out an efficient way to do this. Scenario: Caller calls into our Help Desk number after hours and has chosen the option to escalate to...

That isn't a field I see under the Notify Me User Preferences, we're running AAM 7.1.

From, I need to ditch the hostname and the domain and just have it be @company.com to meet O365 requirements.

It works internally as it is configured today, my issue now, since we moved to O365, is sending externally. Previously, when on-prem, we could do this but now since we're O365 it has to match the domain otherwise O365 rejects it. We send Notify Me messages to our ServiceNow platform (hosted) in...

Right now our Notify Me emails gets sent as mailboxuser@hostname.domain.companyname.com. I need to change it to mailboxuser@company.com to satisfy O365 requirements. The admin guides, like usual, aren't very clear how to accomplish this. Any tips?

Collect 4 digits after announcement X for Variable X (defined in my vector as AK) Go to step X if AK = 4??? (assuming all of your extensions that start with 4 will get the 5 added in front) Step X -> set AL = AK CATL 5 Route-to number AL

How is your off-pbx-telephone configuration set setup?

I'm on Win10 running ASA 6.0 SP14, our CM is 6.3 currently but being upgraded to 8.x within the next few months. I've tried so hard to use System Manager but certain things are just so cumbersome in there compared to ASA.

For the Skills (Hunt Groups) look at tab 2 (if using ASA). You'll see a measured field, set to external or both. For the VDNs the measured field is on the first tab.

Figured it out, kind of. OUTFLOWTIME does in fact track the time that flow out calls wait in queue or ringing before being redirected. BUT...This is a ring-tone contact center w/ RONA in play so flow outs are also RONAs. I explained to this to leadership so they understand that we can get a...

I can get the number of flow outs from a Skill report. I believe these calls would be considered flow outs as they are using a route to number step within the vectors, that number being the AAM station for the voicemail box. Based on that what they want, I believe, is the avg flow out time. Now...