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I apologize if this sounds off the wall but hear me out.... We will get a call from outside the agency. We accept the call, put them on hold, call a translator line and then conference the call together. At this point we no longer need to be on the call. If we hang up the call it will ring us...

I'm trying to figure out our options to move a phone or two to a remote (home network). We have an Avaya Ip Office 500 and our IP phones are 9608s. From what I have read there are two options available to us. One is to VPN the phone and the other is to set up the remote worker option. We have...

Same old song and dance here...too many people calling 911 on accident. I have 5 phone systems with one having voicemail pro. I want to make sure I cover all my bases at what needs to be changed. So we want to change the dial out from 9 to 8. First place to change would be the short code...

Does anyone know of a way to make this enabled for all extensions in a mass change (opposed to a going to each extension one by one).

Thank you Okkie!! Tested and works.

We have an Avaya IP Office 500. We use 9608 and 9508 sets. We utilize a button for dial paging that hits all our phones. Is it possible to set the speaker phone volume to be at a default volume for all phones? So theoretically it can be changed per call but after they hang up can the volume be...