Search results for query: *

Hello World, I'm looking for some advice on how I can accomplish call tracking within the Avaya Voicemail Pro auto attendant. For example, I would like to track the call from entrance to exit through all modules / button presses, length in auto attendant etc... We currently have Avaya Call...

We thought it may have to be two separate call paths for English and Spanish for queues :( Was looking for something more elegant but, okay that answers my question. Thank you!

So, Auto Attendant (main start) --> call flows (includes language select) --> transfer to shortcode (*xxx)? Shortcode path in VM Pro (XXX) --> transfer call to ext? And it will keep $LOC in queues? Or you mean setup a shortcode for "spanish" selection and have the call route through there to...

This is the way we have it setup and it isn't working. I'm not 100% sure but I'm guessing that when we use the transfer call feature within the call flow, it kicks it out of auto attendant and then hits the extension as a "new call" so it doesn't remember any options from the previous call flow...

Does it have a custom collect node?

Hi Everyone, I need some advice on how to get this to function correctly and I'm not sure why it just doesn't work. We have an option on the main node to select preferred language, two options (English / Spanish), after selecting Spanish, the custom Spanish, and system Spanish messages play...