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Thanks Stinney, I have not tried that as yet. Is the command "list trace att1"? We are not 100% back to all-hands on-campus as yet so will have to coordinate a time to test when the switchboard attendant is here. Thanks again and I'll post the results when they are available. Terry

P_Dam TelCom (IS/IT--Management) (OP) 20 May 21 13:44 Running Avaya Aura CM6. I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site it appears to be working 100% correctly. That is until such time as IT...

Thanks Wanebo, I'll get it moved shortly.

Should this question be in a different forum, Avaya CM/Aura (Definity) perhaps? If so, is there an easy way to "move" it there, other than deleting it here and entering it there? Thanks, Terry

thread940-1756204 I am having what appears to be a similar problem with the Message Button failing to connect to the Voice Mail system on our 1608 and 1616 Avaya sets. Some work but many fail after apparently any interruption in connection of the phone to the switch. Removing and re-programming...

thread940-1756204 I am having what appears to be a similar problem, but removing and re-programming the extension(s) does not fix the issue. In my case, pressing the Message Button on the 1608 or 1616 sets results in a single beep, but if I dial the Voice Mail (not Visual Voice, whatever that...

Running Avaya Aura CM6. I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site it appears to be working 100% correctly. That is until such time as IT Management asked me to play an Announcement prior to...

Thank you sean655! I'll check back in with the Admissions people at the end of the week to see if they need more "rings" before the call moves on. The RONA setting has always been blank, but it must be that pre-COVID, when all the agents were on-campus, there were enough logged in and...

@randycarroll Thanks very much! I set the number of rings to 3 for RONA, which is one less than the Coverage Path to VM, set up and re-tested and watched the call go from one ext to another before landing at the correct VMB after the available Agents ignored the call. After all these months...

On an Avaya Aura switch, running CM 6.x A while back Admissions began noting that callers were getting to the Admissions Voice Mail Box (VMB) when Agents thought they were available to take calls. They have the Hunt Group Log-in /out codes, and Auto-In and Aux-Wrk buttons programmed on each set...