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I'm wondering if any of you have the newest update to the conversion utility by GHTrout. I've had a version in the past that I could load a TNB printout into and it would run and give me a detailed Excel spreadsheet of all TNB fields as well as a summary page of all set types and trunks. I...

I've got a question for you superbrains. I've got a secretary with an H.323 9611G station with that has 3 line appearances of X41107 as her main DN. She needs to answer calls for 3 other people. Each of those have the same type stations. The DN's of those phones are x41105, X41131 & X41104...

Thank you sir...that's what I was seeing as well but wanted to get some other opinions.

Is there a limit to the number of Bridged Call Appearances of one particular number that you can have? In other words, if I have a phone with X41107 and the DN, how many bridged call appearances of X41107 can there be on other phones?

Thanks for the info. We found the problem. When we were talking to our vendor he mentioned the MLS service but he had me looking in the CS1000 instead of looking at AACC. Once we connected to the AACC server and opened the services window the MLS service was not running. Once we restarted it...

I've got a CS1000E and we have call recording set up using Engage. For some reason we've stopped getting recordings on our IP phones. My vendor is saying that the "MLS" service on the CS1000E needs to be restarted. Does anyone have any idea what he's talking about? Short of an INI, how would...

I've got an Avaya CM installed with system/session manager. When I program a 9611G H.323 station I see my license count drop by 1 in CM. But, I'm confused about where my license for SIP stations reside. I have quite a number of SIP stations programmed but I'm not clear on where those stations...

Thanks for the info but I guess what I'm really looking for is something that guides me with setting up ACD in CM with AACC. I'm familiar with programming in the CS1000 but not so much at all with programming in CM. My training for CM has been somewhat limited.

I'm looking for a comparison document of some sort that compares ACD in Avaya Communication Manager with AACC verses CS1000 with AACC. Is there anything out there?