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  1. MCOMikey

    Group ID on Option 242

    The GROUP ID is set in CM on page 3 of the station form. The 46xx settings file is used to assign attributes to that group. We use this to download different parameters to subsets of phones in our network.
  2. MCOMikey

    Incoming Caller ID Name and/or Number: SIP trunk to VDN to One-X Agent

    We recently ported DID numbers from PRI to SIP. On PRI trunks, the agent received the CID Number. Now on SIP trunks, they receive the CID NAME. Agents are split between remote and on prem. Remote are using One-X agent, on prem are using 6416 sets. Both behave in the same way. Is there a...
  3. MCOMikey

    ARS / AAR / UDP / Digit Conversion: What order?

    I recently inherited a CM8 system in which a boat load of digit conversion and routing were put in place while a migration from CS1K to CM was taking place. Now I am tasked with the cleanup. My question: In what order do I follow the digits? Here is what I am following now: Dialed digits >...

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